Annex A: Key performance indicators as reported to DHSC
Table 5: Key performance indicators as reported to DHSC (Fair resolution)
| No | Annual KPI | Area | 23/24 Actual | Target | 24/25 Actual | Target | 25/26 Actual (Q3) | Target | 26/27 Target |
|---|---|---|---|---|---|---|---|---|---|
| 1 | Time to resolution from claims decision to agreement of damages6 | Claims Management | 397 | 401 | 417 | 401 | 526 | 417 | 619 |
| 2 | Reduction in volume of cases that enter litigation before appropriate dispute resolution | Claims Management | 4.5% | <15% | 5.3% | <15% | 3.7% | <15% | <15% |
| 6 | Reduction in the time from notification to a decision on entitlement to compensation on an EN scheme case compared to a similar cerebral palsy case received via the traditional claims route | Claims Management | 3.57 | Baseline | 3.24 | 3.57 | 3.08 | 3.24 | 3.22 |
6 While reported time to resolution has increased over the period, figures for 2025/26 are not directly comparable with previous years due to a system change affecting case closure points; performance throughout the year has otherwise remained stable, with the apparent increase attributable to this change rather than a deterioration in delivery. Further information on NHS Resolution’s performance can be found in our Annual Report and Accounts.
| No | Annual KPI | Area | 23/24 Actual | Target | 24/25 Actual | Target | 25/26 Actual (Q3) | Target | 26/27 Target |
|---|---|---|---|---|---|---|---|---|---|
| 12 | Management of budgets within net Departmental Expenditure Limits. Measured as income from members plus budget from DHSC vs expenditure | Finance | -2.2% | Within 5% underspend | -0.5% | Within 5% underspend | -7.6% | Within 5% underspend | No overspend, underspend within 5% |
