Freedom of Information disclosure log

Zendesk software (FOI_7161)

The following information was requested:

I’m getting in touch regarding a contract for Zendesk software NHS resolution took out in 2022.

Can you advise if this contract is still in place, or you have sourced other software in replacement? Can you please advise the current and dates for the relevant contract in place?

Cardiology (FOI_7159)

Service: Claims Management Speciality: Cardiology

The following information was requested:

Following a meeting on 10 April 2025 you sought further information, namely:

Re table 5 of FOI_7012 – Just for the following causes:

  • Medication Error (combine and merge with – Medication Errors; Err With Agnt/Dose/Route/Selec; ‘Infusion Problems’ & ‘Fail Mon Dose/rate Syntocinon’)
  • Inadequate Nursing Care
  • Fail To Warn-Informed Consent

For the above specified causes – a breakdown by gender, separately a breakdown by
age range, separately a breakdown by median damages payment

Radiology (FOI_7160)

Service: Claims Management Speciality: Radiology

The following information was requested:

I’m currently look at the NHS Resolution data available for Radiology and I was wondering
whether it might be possible to obtain more detail regarding the claims made for Radiology.

Is there someone who might be able to help provide more detail regarding Radiology claims?

Clarification:

Would it be possible to expand on this previous request FOI_6728_Radiology ?

Could you please provide the data for the last 10 financial years, and also separate Tables 2, 3, and 4 so that the claims are shown separately for each financial year.

Clinical Claims with damages paid broken down by Speciality (FOI_7157)

Service: Claims Management Speciality: Anaesthesia, Cardiology, Gastroenterology, General Medicine, General Surgery, Gynaecology, Intensive Care Medicine, Neurology, Neurosurgery, Obstetrics, Ophthalmology, Orthopaedic Surgery, Paediatrics, Radiology, Urology

The following information was requested:

In question terms, I’m trying to find out information about successful claims from all schemes across a number of specialties, but focussing on anaesthesia and its related sub-specialties of pain medicine and ICU.

Could you therefore please give me the following information:

1. For EACH of the years 2006/7 to the most recent, i.e. data separated out for each year
2. Successful claims (All Claims – no need to break it down by scheme)
3. Successful claims by volume and amount for each specialty
4. A list of all the successful claims in all specialties by value – i.e., if there are 200 settled Obstetrics CP/BD claims, a list of all 200 by value, for each of the years covered
5. Please do this for the following specialties:

  • Obstetrics CP/BD
  • Obstetrics Non-CP/BD
  • Paediatrics
  • Orthopaedic Surgery
  • General surgery
  • Neurosurgery
  • General medicine
  • Gynaecology
  • Radiology
  • Neurology
  • Ophthalmology
  • Cardiology
  • Gastroenterology
  • Urology
  • Other

6. Please also do it for radiology, anaesthesia, neurosurgery, and intensive care medicine
7. For those in the list above (point 6), please also provide the primary cause(s) for each case alongside the amount of the settled claim.

(Please, see the attached PDF for clarification.)

Rehabilitation Code (FOI_7153)

The following information was requested:

1. Is NHS Resolution signed up to the 2015 Rehabilitation Code?
2. Since the Rehabilitation Code was introduced in 2015, how many clinical negligence cases has NHS Resolution applied the code to?
2a. Please also provide a breakdown by injury type
2b. Please also provide a breakdown by NHS trust involved.
3. Since the Rehabilitation Code was introduced in 2015, how many payments has NHS Resolution made under the Rehabilitation Code in respect of clinical negligence claims?
3a. What is the total value of these payments?
3b. At what stages of the claim were these payments made (e.g. pre-action, post-issue, after admission of liability)?
4. Since 2015 and in respect of clinical negligence claims, how many interim payments has NHS Resolution made specifically to facilitate the rehabilitation and/or recovery of an injured patient?
4a. What is the total value of these payments?
4b. How many individual cases do they relate to?
4c. Which NHS trusts were the subject of these claims?
4d. At what stages of the claim were these payments made (e.g. pre-action, post-issue, after admission of liability)?
5. Does NHS Resolution hold any internal policy, position or documented rationale setting out its approach to the Rehabilitation Code? If so, please provide a copy or summary.

A&E departments & Emergency Medicine (FOI_7148)

Service: Claims Management Speciality: Casualty / A & E

The following information was requested:

I am writing to request information under the Freedom of Information Act, please can you provide the following:

1. The number of medical negligence claims brought against NHS A&E departments in the last 5 years? Can this be broken down by year and by NHS Trust? Financial Years: 2019/20, 2020/21, 2021/22, 2023/24.
1a) Can this be broken down by year and by cause? Financial Years: 2019/20, 2020/21, 2021/22, 2023/24.

2. The number and cost of claims against NHS A&E departments in the last 5 years broken down by Trust and year. (Including No. of claims, Damages Paid, NHS Legal Costs paid, Claimant legal costs paid, Total paid)

3. The number and cost of claims against NHS A&E Departments the last 5 years broken down by cause and year. (Including No. of claims, Damages Paid, NHS Legal Costs paid, Claimant
legal costs paid, Total paid)

Scottish Pharmacy Application (FOI_7145)

The following information was requested:

In … a qualified pharmacist … applied to open a dispensing chemist in the village of Monkton, South Ayrshire.KA9 2QJ … Over the last 8 years a company called Burns Pharmacy also known as Toll pharmacy located in Ayr Road Prestwick has taken task at the opening of this community asset. As a result, there has been 3 legal challenges that have went to the Court of Session instigated by The Toll Pharmacy. The last one last month was dismissed by the judge.

I am trying to establish how much money the NHS has had to spend on defending these actions by the Toll Pharmacy that could have been used to a better use. The Toll Pharmacy already has a massive slice of money from the NHS for services that it provides.

My request is simple.

I wish to know how much the NHS has spent in defending these actions.

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