International Nurses Day – Louisa’s story

Please tell us about yourself

Hello, my name is Louisa Bradley and I am a registered mental health nurse.

I live in Wakefield, West Yorkshire with my husband and 2 rescue dogs (Great Dane and Mastiff) and 2 rescue sphynx cats. The cats are definitely in charge.

I was an avid skater in my local roller derby team for 12 years until I fractured my hip during training practice requiring a total hip replacement. Now I spend my free time more sedately, particularity drawing wildlife and crocheting. I also enjoy going to gigs and live comedy shows.

Please tell us about your role at NHS Resolution

I am an Associate Safety and Learning Lead for the North in the Safety and Learning Team.

I’m relatively new to the organisation so still have much to learn.

Currently I am supporting member trusts to analyse their claims and interrogate their claims data to understand the themes and share learning and good practice. I’m keen to encourage member trusts to feed this data into their improvement and quality workstreams and triangulate with their other data resources.

Please describe your nursing background

I qualified as a registered mental health nurse in 1992, training in what was then one of the large Victorian built psychiatric hospitals prior to their closure. My clinical work has focussed largely in inpatient acute mental health wards. My last patient facing role was as a clinical Team manager of a male acute admissions ward.

I’ve held roles in Practice Development, Service and Continuous Improvement, and as a Clinical Quality Manager in a CCG.

In the last 10 years I’ve been inspired to continue my education journey alongside my working practice and have gained several qualifications including an MSc in Health and Social Care Management.

What inspired you to become a nurse?

When I left school there were little opportunities afforded to me, and nursing offered the chance to gain a professional qualification through vocational training without having to pay any student fees. This was prior to nursing becoming an all graduate profession attached to universities. I started my training at the earliest opportunity allowed when I was 17 years old in 1988.

Why is it so important to have colleagues working with a clinical background at NHS Resolution?

Having a clinical lens on the working conditions and practice within the NHS gives a unique perspective into patient safety, risk and clinical practice, particularly having insight into ‘work as done’ rather than ‘work as described’. Also having an understanding of the clinical governance structures of provider organisations helps to support learning from claims and triangulation of data sources.

With the NHS England Patient Safety Strategy having a clear focus on Just culture and compassionate leadership, understanding clinicians and patient experience helps to promote safe care and practice.

Why do you think your nursing experience brings value to your role at NHS Resolution?

When engaging with members having clinical credibility is vital. Particularly when liaising with other healthcare professionals. A shared understanding of the context and pressures of working in clinical practice opens up the learning discussion.


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