Browse resources for Claims Management
Guide
Board declaration form and action plan template
NHS Resolution is operating a second year of the Clinical Negligence Scheme for Trusts (CNST) maternity incentive scheme to continue to support the delivery of safer maternity care. To be eligible for payment under the scheme trusts must submit a Board declaration form to NHS …
Factsheet
Annual report statistics
We are releasing data for between 2006/07 and 2019/20. The data includes for example: volumes of claims notified, volume of settled claims, speciality and payments made by damages reserve band (in year). We also provide data on payments for damages, claimant legal, and NHS legal …
Guidance note
Insurance/indemnity guidance for the commissioners of clinical services
This guidance aims to provide advice for commissioners seeking to ensure that providers with which they are proposing to contract have in place adequate indemnity arrangements. Commissioners need to understand and take account of the differences in cover for clinical negligence risks purchased by healthcare …
Video
Advice for those in General Practice – 80 years
This video features three GPs, with a combined 80 years’ experience between them, providing advice on managing clinical risk in general practice. Its focus is threefold. It: looks at the most common reasons for patients coming to harm in general practice; advises GPs on how …
Guide
Information for NHS trusts on the respective roles of the Parliamentary and Health Service Ombudsman and NHS Resolution
This document is for NHS trusts in England, particularly those staff who manage complaints and/or compensation claims raised against their trust.
Guidance note
NHS Resolution response to the consultation on the Framework for Involving Patients in Patient Safety
This is NHS Resolution’s response to the consultation on the proposed Framework for involving patients in patient safety from NHS Improvement. A key part of the NHS Patient Safety Strategy published in July 2019, is the introduction of a framework for Patient Safety Partners to provide …
Animation
An introduction to the Clinical Negligence Scheme for General Practice (CNSGP)
A short animation explaining the scope of NHS Resolution’s Clinical Negligence Scheme for General Practice.
Factsheet
Factsheet 5 – trust and authority claims data 2019/20
This factsheet provides information about trust and health authority claims we handled in 2019/20.
