Browse resources for Claims Management
Guide
Board declaration form and action plan template
NHS Resolution is operating a second year of the Clinical Negligence Scheme for Trusts (CNST) maternity incentive scheme to continue to support the delivery of safer maternity care. To be eligible for payment under the scheme trusts must submit a Board declaration form to NHS …
Guidance note
Insurance/indemnity guidance for the commissioners of clinical services
This guidance aims to provide advice for commissioners seeking to ensure that providers with which they are proposing to contract have in place adequate indemnity arrangements. Commissioners need to understand and take account of the differences in cover for clinical negligence risks purchased by healthcare …
Guide
Information for NHS trusts on the respective roles of the Parliamentary and Health Service Ombudsman and NHS Resolution
This document is for NHS trusts in England, particularly those staff who manage complaints and/or compensation claims raised against their trust.
Animation
An introduction to the Clinical Negligence Scheme for General Practice
A short animation explaining the scope of NHS Resolution’s Clinical Negligence Scheme for General Practice.
Guide
NHS Resolution Annual report and accounts 2018/19 – Costs briefing
This is a short briefing on understanding our provision for claims management.
Video
A conversation with a coroner
In this video a coroner provides oversight on their role and share insights on how behaving candidly and with transparency can boost the credibility of a witness. The purpose of these three films is to share insights about inquests. We hope they will support all …
Video
How to prepare for an inquest
This film provides more detail on what to expect as a witness in an inquest. It covers from the point you are called to when you give evidence in court on the day. The purpose of these three films is to share insights about inquests. …
Video
Giving evidence at inquest: a well prepared witness
This film provides an illustrative scenario of what a well prepared witness looks like. The purpose of these three films is to share insights about inquests. We hope they will support all staff working in the NHS who are called to give evidence, so that …
