Browse resources for Claims Management
Report
Annual report and accounts 2021/22: A summary
This document provides a summary of some key elements of NHS Resolution’s Annual report and accounts 2021/22. which can be found in full at on our corporate reports page
Report
NHS Resolution establishes a claims baseline to help direct future improvements in general practice care
Analysis of the data from the first year of an indemnity scheme for general practice has identified that quicker and more accurate diagnosis, and improved prescribing processes could result in better patient outcomes, a report from NHS Resolution published today has found. The report provides …
Factsheet
Annual statistics
We are releasing data relating to NHS Resolution claims covering the period 2006/07 and 2020/21. Data is presented in two separate spreadsheets: the Annual Report Statistics are based on a snapshot of data at the end of each financial year, which reflects the approach to …
Video
Advice for those in General Practice – 80 years
This video features three GPs, with a combined 80 years’ experience between them, providing advice on managing clinical risk in general practice. Its focus is threefold. It: looks at the most common reasons for patients coming to harm in general practice; advises GPs on how …
Webinar
Getting It Right First Time (GIRFT) Learning from Litigation Claims Webinar – 7 June 2021
In June 2021, a joint webinar was held between GIRFT and NHS Resolution to discuss the guidance and how it can be used in conjunction with 2021 data packs sent to trusts. You can see the full recording of the webinar below.
Report
Mediation in healthcare claims – an evaluation
In December 2016, NHS Resolution (known at the time as the NHS Litigation Authority) took the ground-breaking step of becoming one of the first indemnifiers in the UK to establish a mediation panel with the focus of resolving clinical negligence and personal injury compensation claims.
Factsheet
Maternity incentive scheme year two regional breakdown
Factsheet
Maternity incentive scheme year two national results
Factsheet
Factsheet 5 – trust and authority claims data 2020/21
This factsheet provides information about trust and health authority claims we handled in 2020/21.
Leaflet
Did you know? Insights into medication errors
The analysis held within this leaflet only focuses on closed claims that have been settled with damages paid and concern an element of the medication process: prescribing, transcribing, dispensing, administering and monitoring.
Animation
An introduction to the Clinical Negligence Scheme for General Practice (CNSGP)
A short animation explaining the scope of NHS Resolution’s Clinical Negligence Scheme for General Practice.
Factsheet
Factsheet 5 – trust and authority claims data 2018/19
Download Factsheet 5 2018/19
Report
Behavioural insights into patient motivation to make a claim for clinical negligence
NHS Resolution has published research on the factors which lead patients to consider a claim for compensation when something goes wrong in their healthcare. Undertaken in partnership with The Behavioural Insights Team (BIT), the research considered the experience reported by 728 patients who agreed to …
Guide
Maternity incentive scheme year two
NHS Resolution is operating a second year of the Clinical Negligence Scheme for Trusts (CNST) maternity incentive scheme to continue to support the delivery of safer maternity care. This document provides the conditions of the scheme, full details of the ten maternity safety actions with …
Guide
Board declaration form and action plan template
NHS Resolution is operating a second year of the Clinical Negligence Scheme for Trusts (CNST) maternity incentive scheme to continue to support the delivery of safer maternity care. To be eligible for payment under the scheme trusts must submit a Board declaration form to NHS …
Podcast
Understanding the Clinical Negligence Scheme for General Practice
Learn about what the Clinical Negligence Scheme for General Practice (CNSGP) means for beneficiaries in our new podcast series on general practice indemnity. In the first episode Nick is joined by Keira Moulds, the Head of Primary Care at NHS England and NHS Improvement and John Mead, the Technical Claims Director at NHS Resolution to look at why the Clinical Negligence Scheme for General Practice (CNSGP) was launched, what cover is provided under the scheme and how it is funded.
Report
Maternity incentive scheme year one results: Overview
A breakdown of the year one maternity incentive scheme results.
Report
Maternity incentive scheme year one results: Regional breakdown
A regional breakdown of the year one maternity incentive scheme results.
Video
Watch a conversation with a coroner
In this video a coroner provides oversight on their role and share insights on how behaving candidly and with transparency can boost the credibility of a witness.
Faculty of Learning resource
Video
Watch how to prepare for an inquest
This video provides more detail on what to expect as a witness at an inquest, from the point you are called, to when you give evidence in court on the day.
Faculty of Learning resource
