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Claims Management resources

Browse resources for Claims Management

Report

Annual report and accounts 2021/22: A summary

This document provides a summary of some key elements of NHS Resolution’s Annual report and accounts 2021/22. which can be found in full at on our corporate reports page  

Factsheet

Annual statistics

We are releasing data relating to NHS Resolution claims covering the period 2006/07  and 2020/21. Data is presented in two separate spreadsheets:  the Annual Report Statistics are based on a snapshot of data at the end of each financial year, which reflects the approach to …

Video

Advice for those in General Practice – 80 years

This video features three GPs, with a combined 80 years’ experience between them, providing advice on managing clinical risk in general practice. Its focus is threefold. It: looks at the most common reasons for patients coming to harm in general practice; advises GPs on how …

Report

Mediation in healthcare claims – an evaluation

In December 2016, NHS Resolution (known at the time as the NHS Litigation Authority) took the ground-breaking step of becoming one of the first indemnifiers in the UK to establish a mediation panel with the focus of resolving clinical negligence and personal injury compensation claims.

Leaflet

Did you know? Insights into medication errors

The analysis held within this leaflet only focuses on closed claims that have been settled with damages paid and concern an element of the medication process: prescribing, transcribing, dispensing, administering and monitoring.

Guide

Maternity incentive scheme year two

NHS Resolution is operating a second year of the Clinical Negligence Scheme for Trusts (CNST) maternity incentive scheme to continue to support the delivery of safer maternity care.  This document provides the conditions of the scheme, full details of the ten maternity safety actions with …

Guide

Board declaration form and action plan template

NHS Resolution is operating a second year of the Clinical Negligence Scheme for Trusts (CNST) maternity incentive scheme to continue to support the delivery of safer maternity care. To be eligible for payment under the scheme trusts must submit a Board declaration form to NHS …

Podcast

Understanding the Clinical Negligence Scheme for General Practice

Learn about what the Clinical Negligence Scheme for General Practice (CNSGP) means for beneficiaries in our new podcast series on general practice indemnity. In the first episode Nick is joined by Keira Moulds, the Head of Primary Care at NHS England and NHS Improvement and John Mead, the Technical Claims Director at NHS Resolution to look at why the Clinical Negligence Scheme for General Practice (CNSGP) was launched, what cover is provided under the scheme and how it is funded.

Video

Watch a conversation with a coroner

In this video a coroner provides oversight on their role and share insights on how behaving candidly and with transparency can boost the credibility of a witness.

Faculty of Learning resource

Video

Watch how to prepare for an inquest

This video provides more detail on what to expect as a witness at an inquest, from the point you are called, to when you give evidence in court on the day.

Faculty of Learning resource