Browse resources for Claims Management
Report
Annual report and accounts 2021/22: A summary
This document provides a summary of some key elements of NHS Resolution’s Annual report and accounts 2021/22. which can be found in full at on our corporate reports page
Insight report
Who are the practitioners we advise on and are there any patterns of concerns?
To support the fair management and resolution of concerns, we have analysed the casework of Practitioner Performance Advice from 2017/18 to 2021/22 to understand if there are any trends in the practitioners we advise on and patterns of concerns reported to us by employers and …
Video
Drafting and Reviewing Terms of Reference for a formal investigation (under MHPS)
This presentation has been designed to help you write good Terms of Reference or at the very least recognise a set of poor ones. We’ll tell you about: How to go about creating ‘good’ terms of reference How to avoid language that might bias the …
Insight report
Team reviews retrospective
NHS Resolution’s Practitioner Performance Advice service has developed its team reviews over the last five years. Where concerns relate to how members of a clinical team interact with each other, we can undertake a team review to: identify any barriers to resolving the issues which …
Insight report
Bullying and harassment reported in our advice cases: an overview
It is a sad fact that bullying and harassment are reported to be prevalent issues within the health and social care sector. The 2019 NHS staff survey showed that 19% of staff have experienced bullying or harassment in the last year from colleagues. According to …
Insight report
Insights from 10 years of supporting the management of exclusions in England
Overview NHS Resolution’s Practitioner Performance Advice service has a unique perspective on exclusions of doctors and dentists within the NHS. NHS organisations are expected to seek advice from the Practitioner Performance Advice service when considering a formal exclusion and if an exclusion extends beyond 12 …
Guide
Back on track: a good practice guide
This publication sets out how our Practitioner Performance Advice approaches work with practitioners for whom further training is required to resolve concerns about their practice and/or behaviours. Please note: A lot of the content is out of date, particularly the descriptions of NHS and primary …
Guide
How to conduct a local performance investigation
This publication provides guidance for healthcare organisations about conducting local investigations into a practitioner’s performance or conduct. Please note: A lot of the content is out of date and there is no reference to the Responsible Officer role. However, we are making this available (until …
Insight report
Findings from clinical performance assessments
Practitioner Performance Advice undertakes a range of assessment services to assist in the resolution of performance concerns about doctors, dentists and pharmacists. Here we present the findings of 102 clinical performance assessments during financial years 2013/14 to 2019/20 to share important insights from this core …
Insight report
Research into concerns raised by healthcare organisations about practitioners
Practitioner Performance Advice will be launching a new and important programme to share research and insights drawn from our work to support healthcare organisations in better understanding, managing and resolving concerns about doctors, dentists or pharmacists. Our initial work on this programme is already …
Factsheet
Surgeons who are the subject of our cases
In March 2021, the Royal College of Surgeons (RCS) published An independent review on diversity and inclusion for the Royal College of Surgeons of England. Much of the report looks at diversity in relation to the structure of the RCS but it also explores issues …
Guide
Professional Support and Remediation plans: guidance and resources for clinical supervisors
Clinical supervisors provide guidance and support to practitioners during an action plan. This guide provides information and resources to support the process of clinical supervision, from considerations around the appointment of a supervisor through to the completion of an action plan.
Factsheet
Practitioner Performance Advice Casework during the Covid-19 Pandemic
Practitioner Performance Advice is a service delivered by NHS Resolution under the common purpose, to provide expertise to the NHS on understanding, managing and resolving concerns fairly, share learning for improvement and preserve resources for patient care. Practitioner Performance Advice provide a range of core …
Guide
Guide for healthcare practitioners
This guide is aimed at healthcare practitioners whose employer or contracting body (referred to in this guide as ‘healthcare organisation’) has made contact with NHS Resolution’s Practitioner Performance Advice service.
Guide
Guide to assisted mediation
This short guide explains how our Practitioner Performance Advice service uses assisted mediation brings together the parties concerned to help them find a mutually acceptable way forward that enables a professional working relationship.
Guide
Consideration of assessment policy statement
Our consideration of assessment policy statement relates to cases where we are asked by an NHS employer or contracting organisation to consider whether to offer an assessment of an individual doctor, dentist or pharmacist about whom there are concerns.
