We hold one of the largest databases of healthcare related compensation claims in the world, complemented by data on practitioner performance concerns and the causes of contracting disputes in primary care. This is more than 25 years’ worth of data on concerns raised about NHS care.
We have a duty to use this information responsibly to drive positive change for patients and staff.
Our resources section is here to support the early resolution of contracting disputes, improvements in patient safety, a reduction in harm and a reduction in claims.
You can search for resources by topic (such as diabetes, general practice, emergency medicine, spinal infections, maternity), or by the type of resource you would like to view (such as report, video, presentation, animation).
If you would like any further information, please contact us via our contact webpages.
Webinar
Exploring Consent in Maternity Care: Insights from the Midlands and East Regional Networking Event
Our recent regional networking event brought together experts from across the Midlands and East to explore critical themes surrounding consent, with shared local and regional improvement projects focussed in maternity care. The session featured a series of thought-provoking presentations that highlighted both clinical and legal …
Webinar
Journey to improvement webinar: engaging patients, families and staff in the improvement of NHS services
On Wednesday 16 July 2025, NHS Resolution held a national journey to improvement webinar. The event was commenced with an introductory message from Megan Bidder (Director of Safety and Learning) and chaired by Caroline Latham-Parker (Safety and Learning Lead), who welcomed speakers from member trusts …
Report
Being fair 2
Our new report, Being fair 2 aims to promote the value of a person-centred workplace that is compassionate, safe and fair when care in the NHS goes wrong. It follows on from the original Being fair report published in 2019. With workforce issues like incivility, …
Faculty of Learning resource
Infographic
When do I report a GP claim to NHS Resolution?
This flowchart outlines when to report a GP claim to NHS Resolution or your MDO. More information on our General Practice indemnity schemes can be found here.
Podcast
DAC Beachcroft Podcast – Consent and Covid-19
This episode ‘Consent and Covid-19’ hears DAC Beachcroft solicitors Helen Dandridge (Leeds) and Ciaran Claffey (Winchester) discuss the issue of taking consent from patients and the impact that COVID19 has had on clinicians. Helen and Ciaran are joined by guests from Sheffield Teaching Hospitals: Jackie …
Video
Supporting general practice – Consent
This video looks at the criteria that need to be met in order for patient consent to be legally valid. Advice is provided on how to ensure practitioners obtain legally valid consent. It is part of a series of videos aimed at supporting general practice …
Video
Watch consent – legal context
Health Lawyer Ian Long provides legal context on the theme of consent.
Faculty of Learning resource
Video
Watch Nadine’s story – consent (part two)
Nadine Montgomery presents her story that led to the landmark ruling on consent (Montgomery v Lanarkshire Health Board [2015]).
Faculty of Learning resource
Video
Watch an introduction to Nadine’s story (part one)
Tim Shurlock, NHS Resolution, shares an introduction to consent claims and Nadine’s landmark ruling on consent.
Faculty of Learning resource
Video
Watch Alan’s story – Saying sorry
This video tells Alan’s story of an incident in a hospital and the valuable response from staff.
Faculty of Learning resource
Presentation
Read Alan’s story – Supporting material
This presentation accompanies the video: Alan’s story – Saying sorry.
Faculty of Learning resource
Leaflet
Read the benefits of supported decision making (consent)
This leaflet provides context for claims cases, the importance of Nadine’s story and what patient-centred consent looks like.
Faculty of Learning resource
