Virtual Forum: Learning from Emergency Department (ED) claims

Webinar resource

On 30 May 2022, NHS Resolution’s Safety and Learning team hosted a virtual forum to share the key themes from our latest reports which led to claims in the Emergency Department in England between 2014 and 2018.

Recognising the unique challenges and diversity of clinical presentations seen in Emergency Departments, the forum focused on: high value and fatalities; missed fractures; falls and pressure ulcers. Clinical themes extracted from our claims data can provide a unique insight to enhance safety, patient experience and strengthen evidence to improve and redesign practices. Claim numbers for emergency medicine have risen in recent years and we have identified areas to improve service.

The purpose of the forum was to share insight and promote spread of experiential learning in collaboration with the Royal Colleges of Emergency Medicine to inform best service and practice pathways.

We acknowledge our reports have been published during unprecedented times for the NHS and staff working in Emergency Departments. While Emergency Department claim numbers are higher than most other specialties, it is useful to know they are low in comparison to patient activity/acuity.

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