We hold one of the largest databases of healthcare related compensation claims in the world, complemented by data on practitioner performance concerns and the causes of contracting disputes in primary care. This is more than 25 years’ worth of data on concerns raised about NHS care.
We have a duty to use this information responsibly to drive positive change for patients and staff.
Our resources section is here to support the early resolution of contracting disputes, improvements in patient safety, a reduction in harm and a reduction in claims.
You can search for resources by topic (such as diabetes, general practice, emergency medicine, spinal infections, maternity), or by the type of resource you would like to view (such as report, video, presentation, animation).
If you would like any further information, please contact us via our contact webpages.
Guide
Read inquests: a guide for health providers
Attending a Coroner’s court to give evidence can be worrying if this is something you have never done before, or if you have previously had a challenging experience. NHS Resolution has produced a guide to help prepare staff called to give evidence at an inquest.
Faculty of Learning resource
Factsheet
Factsheet 5 – trust and authority claims data 2018/19
Download Factsheet 5 2018/19
Factsheet
Maternity incentive scheme year two national results
Factsheet
Maternity incentive scheme year two regional breakdown
Report
Mediation in healthcare claims – an evaluation
In December 2016, NHS Resolution (known at the time as the NHS Litigation Authority) took the ground-breaking step of becoming one of the first indemnifiers in the UK to establish a mediation panel with the focus of resolving clinical negligence and personal injury compensation claims.
Guidance note
Primary Care Appeals – Hearing appeals together
Schedule 3 of the National Health Service (Pharmaceutical and Local Pharmaceutical Services) Regulations 2013 (the “Regulations”) sets out how appeals of decisions made by NHS England under the Regulations are to be conducted
Guidance note
Primary Care Appeals – Regulation 17 [improvements/better access] guidance note
This guidance note focuses on matters that have arisen in the past in relation to appeals of applications made pursuant to Regulation 17 of the NHS (Pharmaceutical and Local Pharmaceutical Services) Regulations 2013
Guidance note
Primary Care Appeals – Breach and Remedial Notices guidance note
Breach notices and remedial notices are performance related sanctions resulting from breaches of NHS pharmacists’ terms of service. The terms of service of NHS pharmacists are set out in Schedule 4 of the National Health Service (Pharmaceutical and Local Pharmaceutical Services) Regulations 2013
Infographic
Early Notification scheme reporting criteria
All trusts are required to report maternity incidents meeting the Early Notification criteria to us, and in order to help you identify which incidents are reportable we have created this helpful infographic.
Video
Giving evidence at inquest: a well prepared witness
This film provides an illustrative scenario of what a well prepared witness looks like. The purpose of this film is to demonstrate how it feels for a clinician to present evidence in the court, covering typical questions legal representatives may ask.
Faculty of Learning resource
Video
Watch how to prepare for an inquest
This video provides more detail on what to expect as a witness at an inquest, from the point you are called, to when you give evidence in court on the day.
Faculty of Learning resource
Video
Watch a conversation with a coroner
In this video a coroner provides oversight on their role and share insights on how behaving candidly and with transparency can boost the credibility of a witness.
Faculty of Learning resource
Case story
Care of mother and baby post-delivery delayed cord clamping and recognition of the deteriorating newborn
Case story
Latent phase of labour case
Video
Watch consent – legal context
Health Lawyer Ian Long provides legal context on the theme of consent.
Faculty of Learning resource
Video
Watch Nadine’s story – consent (part two)
Nadine Montgomery presents her story that led to the landmark ruling on consent (Montgomery v Lanarkshire Health Board [2015]).
Faculty of Learning resource
Video
Watch an introduction to Nadine’s story (part one)
Tim Shurlock, NHS Resolution, shares an introduction to consent claims and Nadine’s landmark ruling on consent.
Faculty of Learning resource
Video
Watch Alan’s story – Saying sorry
This video tells Alan’s story of an incident in a hospital and the valuable response from staff.
Faculty of Learning resource
Presentation
Read Alan’s story – Supporting material
This presentation accompanies the video: Alan’s story – Saying sorry.
Faculty of Learning resource
Guidance note
Guidance note on Premises costs (Current Market Rent) disputes
The aim is to provide information which should be used in conjunction with the Regulations, Directions, Protocol, Determinations and Guidance Note for Parties Involved in Dispute Resolution (see paragraph 11). It is not its function to summarise these documents, which should be referred to before …
