We hold one of the largest databases of healthcare related compensation claims in the world, complemented by data on practitioner performance concerns and the causes of contracting disputes in primary care. This is more than 25 years’ worth of data on concerns raised about NHS care.
We have a duty to use this information responsibly to drive positive change for patients and staff.
Our resources section is here to support the early resolution of contracting disputes, improvements in patient safety, a reduction in harm and a reduction in claims.
You can search for resources by topic (such as diabetes, general practice, emergency medicine, spinal infections, maternity), or by the type of resource you would like to view (such as report, video, presentation, animation).
If you would like any further information, please contact us via our contact webpages.
Factsheet
Factsheet 2 – Financial information 2017/18
This factsheet provides information about the number and type of claims we handled in 2017/18.
Factsheet
Factsheet 2 – Financial information 2016/17
This factsheet provides information about the number and type of claims we handled in 2016/17.
Case story
Missed opportunities to prevent cardiac arrest and subsequent severe hypoxic brain injury
This case story highlights the missed opportunities that could have prevented a cardiac arrest and subsequent severe hypoxic brain injury in an intensive care patient.
Case story
Ensuring consistent emergency response to convulsions in children
This case story highlights the need for a consistent emergency response to convulsions in children, looking specifically at sudden unexpected death in epilepsy.
Case story
Better joint working and specialist help benefits patients, families and the NHS
This case story highlights the importance of effective integrated working for patients with vulnerabilities.
Guide
Liabilities to Third Parties Scheme (LTPS) rules
The Liabilities to Third Parties Scheme (LTPS) rules set out the scope of the scheme.
Guide
Property Expenses Scheme (PES) rules
The Property Expenses Scheme (PES) rules set out the scope of the scheme.
Guide
Clinical Negligence Scheme for Trusts (CNST) rules
The Clinical Negligence Scheme for Trusts (CNST) rules set out the scope of the scheme.
Guidance note
Primary Care Appeals – Regulation 24 (pharmacy relocation) guidance note
This guidance note is on Regulation 24 of the NHS (Pharmaceutical and Local Pharmaceutical Services) Regulations 2013.
Guidance note
Primary Care Appeals – Regulation 44 (prejudice test) guidance note
This guidance note is on Regulation 44 of the NHS (Pharmaceutical and Local Pharmaceutical Services) Regulations 2013.
Report
Learning from suicide-related claims
This thematic review presents a detailed analysis of claims made after an individual has attempted to take their life. Claims relating to completed suicide and attempted suicide are reviewed, regardless of whether the claim resulted in financial compensation. It identifies common problems with care and provides recommendations for improvement to support service delivery.
Leaflet
Read the benefits of supported decision making (consent)
This leaflet provides context for claims cases, the importance of Nadine’s story and what patient-centred consent looks like.
Faculty of Learning resource
Guidance note
How claims are valued
This note focuses on how claims are valued. The general principle is that damages are paid to a claimant with the aim of restoring them (as far as possible) to the position they would have been in but for the negligence.
Guidance note
Being a witness in a non-clinical negligence claim
This note provides guidance to those who may be approached to give a statement or evidence in court as a witness in a non-clinical claim case.
Guidance note
Being a witness in a clinical negligence claim
This note provides guidance to those who may be approached to give evidence as a witness if you were involved in providing care and treatment to a claimant on behalf of one of our members (for example, a Trust).
Report
Five years of cerebral palsy claims
This report provides an in-depth examination of the causes of these rare but tragic incidents and the investigations that follow them. For the purposes of this study we focused on 50 cases of cerebral palsy where the incidents occurred between 2012 and 2016 and a …
Leaflet
Read saying sorry
Saying sorry meaningfully when things go wrong is vital for everyone involved in an incident, including the patient, their family, carers, and the staff that care for them. This leaflet is part of our work on duty of candour.
Faculty of Learning resource
