We hold one of the largest databases of healthcare related compensation claims in the world, complemented by data on practitioner performance concerns and the causes of contracting disputes in primary care. This is more than 25 years’ worth of data on concerns raised about NHS care.
We have a duty to use this information responsibly to drive positive change for patients and staff.
Our resources section is here to support the early resolution of contracting disputes, improvements in patient safety, a reduction in harm and a reduction in claims.
You can search for resources by topic (such as diabetes, general practice, emergency medicine, spinal infections, maternity), or by the type of resource you would like to view (such as report, video, presentation, animation).
If you would like any further information, please contact us via our contact webpages.
Learning resource
Learning from staff claims relating to exposure of substances hazardous to health
Introduction In healthcare environments, staff members can become exposed to substances hazardous to health as part of their day-to-day work that can lead to adverse outcomes to health. By sharing our claims data as a catalyst for learning, we aim to encourage improvements in reducing …
Webinar
Virtual forum: South Region Safety and Learning Networking Forum
The Safety & Learning Team hosted the South Region Members Networking Forum on Wednesday 11th December 2024. Speakers included Naomi Assame, NHS Resolution Deputy Director of Safety & Learning who presented the recently published ‘Learning from Workplace Violence’ report and Abigail Fogarty, NHS Resolution Associate Safety …
Webinar
Virtual forum: Complex Mental Health Presentations in Pregnancy – care, capacity and the role of the court
NHS Resolution in collaboration with Weightmans hosted a virtual forum on Complex mental health presentations in pregnancy. This forum was held regionally in London to consider best practice and share learning across organisations. We discussed: Introduction to Safety and Learning; agenda outline. Overview of London …
Infographic
Lifecycle of a clinical negligence claim in general practice: infographic and FAQs
For practitioners involved in a clinical negligence claim in general practice, NHS Resolution has produced two resources we hope will be of help. The first is an infographic showing the full lifecycle of a clinical negligence claim in general practice, from the Letter of Notification …
Webinar
Virtual forum: Digital Innovation in Healthcare
On 5 November 2024, NHS Resolution’s Safety and Learning team, in collaboration with legal firms Capsticks, Clyde & Co and Kennedys, hosted a virtual forum on digital innovation in healthcare. The speakers shared useful insights on their transformation journeys using digital innovation and automation, legal …
Insight report
Demographics, professions and concerns: Patterns in Practitioner Performance Advice cases with a focus on international medical graduates (IMGs)
Demographics, professions and concerns: Patterns in Practitioner Performance Advice cases with a focus on IMGs NHS Resolution’s Practitioner Performance Advice service (Advice) is committed to providing a service to frontline healthcare organisations and practitioners that feels fair and equitable while concerns about individuals’ practice are …
Report
Learning from workplace violence claims within the NHS: A thematic review
This important report, produced by NHS Resolution in collaboration with the Social Partnership Forum and NHS England amongst others, reveals the higher-than-average risk of experiencing workplace violence for those working within the NHS. To protect our staff and clinicians, who together represent one of the …
Webinar
Virtual forum: Taking action to improve patient safety in primary care
On 13 September 2024 NHS Resolution’s Safety and Learning team, in collaboration with HSSIB and NHS England hosted a virtual forum, on the benefits of implementing safety science in primary care, responding to patient safety incidents and the support available to staff working in general …
Case story
Neonatal jaundice
This is an illustrative case story based on clinical negligence cases involving neonatal jaundice. The aim is to share the learning from these claims and highlight national guidance.
Case story
Consideration of meconium as a risk factor in labour
This case story is illustrative based on a range of examples of real events. NHS Resolution is sharing the experience of those involved to help prevent a similar occurrence happening to patients, families and staff. As you read about this incident, please ask yourself: • …
Faculty of Learning resource
Case story
Placental abruption
This case story is illustrative based on a range of examples of real events. NHS Resolution is sharing the experience of those involved to help prevent a similar occurrence happening to patients, families and staff.
Faculty of Learning resource
Guidance note
Clinical Negligence Claims Agreement 2024
As from 27 August 2024, this agreement replaces the successful Covid-19 Clinical Negligence Protocol established in 2020 and aims to further improve claims management practices.
Guidance note
Primary Care Appeals – Regulation 31 guidance note
This guidance note is designed to provide assistance to parties on the application of Regulation 31, based on decisions of the Administrative Court, guidance produced by the Department of Health and relevant decisions of NHS Resolution’s Pharmacy Appeals Committee.
Webinar
Virtual forum: Dispelling the myth-towards safer practice
This year, NHS Resolution’s Safety and Learning and North West 3 Claims team, in collaboration with the NW panel law firms, hosted their first primary and urgent care webinar series on learning from claims to promote reflection and improve patient care. The four-part series began …
Factsheet
Factsheet 6: Primary Care Appeals statistics 2023/24
This Factsheet provides statistical information on the various workstreams of the Primary Care Appeals service in the year 2023/24.
Insight report
Practitioner and healthcare organisation experiences of Professional Support and Remediation action plans
This is the second Insights paper published by NHS Resolution’s Practitioner Performance Advice Service (‘the Advice service’) which focuses on Professional Support and Remediation (PSR) action plans. The first, published in February 2023, looked at the key features of action plans. In this follow-up, we …
Case story
Communication and language challenges when English is not a mother’s first language
This case story is illustrative based on a range of examples of real events. NHS Resolution is sharing the experience of those involved to help prevent a similar occurrence happening to patients, families and staff. As you read about this incident, please ask yourself: • …
Faculty of Learning resource
Case story
Fetal growth restriction
This case story is illustrative based on a range of examples of real events. NHS Resolution is sharing the experience of those involved to help prevent a similar occurrence happening to patients, families and staff. As you read about this incident, please ask yourself: • …
Faculty of Learning resource
Animation
The Early Notification Scheme animation
We have published an animation designed to explain what our Early Notification Scheme does. As part of our third strategic objective, to collaborate to improve maternity outcomes, and ongoing consideration for how the EN scheme should be developed, we’ve been working closely with our Maternity …
Webinar
Virtual forum: Dispelling the myth-towards safer practice – seeking support for claims
On 10 April 2024 NHS Resolution’s Safety and Learning team in collaboration with the NW panel law firms, hosted a virtual forum series on learning from claims to promote reflection and improve patient care. The purpose was to raise awareness of the support offered by NHS …
