We hold one of the largest databases of healthcare related compensation claims in the world, complemented by data on practitioner performance concerns and the causes of contracting disputes in primary care. This is more than 25 years’ worth of data on concerns raised about NHS care.
We have a duty to use this information responsibly to drive positive change for patients and staff.
Our resources section is here to support the early resolution of contracting disputes, improvements in patient safety, a reduction in harm and a reduction in claims.
You can search for resources by topic (such as diabetes, general practice, emergency medicine, spinal infections, maternity), or by the type of resource you would like to view (such as report, video, presentation, animation).
If you would like any further information, please contact us via our contact webpages.
Insight report
Demographics, professions and concerns: Patterns in Practitioner Performance Advice cases with a focus on international medical graduates (IMGs)
Demographics, professions and concerns: Patterns in Practitioner Performance Advice cases with a focus on IMGs NHS Resolution’s Practitioner Performance Advice service (Advice) is committed to providing a service to frontline healthcare organisations and practitioners that feels fair and equitable while concerns about individuals’ practice are …
Report
Learning from workplace violence claims within the NHS: A thematic review
This important report, produced by NHS Resolution in collaboration with the Social Partnership Forum and NHS England amongst others, reveals the higher-than-average risk of experiencing workplace violence for those working within the NHS. To protect our staff and clinicians, who together represent one of the …
Webinar
Virtual forum: Taking action to improve patient safety in primary care
On 13 September 2024 NHS Resolution’s Safety and Learning team, in collaboration with HSSIB and NHS England hosted a virtual forum, on the benefits of implementing safety science in primary care, responding to patient safety incidents and the support available to staff working in general …
Case story
Neonatal jaundice
This is an illustrative case story based on clinical negligence cases involving neonatal jaundice. The aim is to share the learning from these claims and highlight national guidance.
Case story
Consideration of meconium as a risk factor in labour
This case story is illustrative based on a range of examples of real events. NHS Resolution is sharing the experience of those involved to help prevent a similar occurrence happening to patients, families and staff. As you read about this incident, please ask yourself: • …
Faculty of Learning resource
Case story
Placental abruption
This case story is illustrative based on a range of examples of real events. NHS Resolution is sharing the experience of those involved to help prevent a similar occurrence happening to patients, families and staff.
Faculty of Learning resource
Guidance note
Clinical Negligence Claims Agreement 2024
As from 27 August 2024, this agreement replaces the successful Covid-19 Clinical Negligence Protocol established in 2020 and aims to further improve claims management practices.
Guidance note
Primary Care Appeals – Regulation 31 guidance note
This guidance note is designed to provide assistance to parties on the application of Regulation 31, based on decisions of the Administrative Court, guidance produced by the Department of Health and relevant decisions of NHS Resolution’s Pharmacy Appeals Committee.
Webinar
Virtual forum: Dispelling the myth-towards safer practice
This year, NHS Resolution’s Safety and Learning and North West 3 Claims team, in collaboration with the NW panel law firms, hosted their first primary and urgent care webinar series on learning from claims to promote reflection and improve patient care. The four-part series began …
Factsheet
Factsheet 6: Primary Care Appeals statistics 2023/24
This Factsheet provides statistical information on the various workstreams of the Primary Care Appeals service in the year 2023/24.
Insight report
Practitioner and healthcare organisation experiences of Professional Support and Remediation action plans
This is the second Insights paper published by NHS Resolution’s Practitioner Performance Advice Service (‘the Advice service’) which focuses on Professional Support and Remediation (PSR) action plans. The first, published in February 2023, looked at the key features of action plans. In this follow-up, we …
Case story
Communication and language challenges when English is not a mother’s first language
This case story is illustrative based on a range of examples of real events. NHS Resolution is sharing the experience of those involved to help prevent a similar occurrence happening to patients, families and staff. As you read about this incident, please ask yourself: • …
Faculty of Learning resource
Case story
Fetal growth restriction
This case story is illustrative based on a range of examples of real events. NHS Resolution is sharing the experience of those involved to help prevent a similar occurrence happening to patients, families and staff. As you read about this incident, please ask yourself: • …
Faculty of Learning resource
Animation
The Early Notification Scheme animation
We have published an animation designed to explain what our Early Notification Scheme does. As part of our third strategic objective, to collaborate to improve maternity outcomes, and ongoing consideration for how the EN scheme should be developed, we’ve been working closely with our Maternity …
Webinar
Virtual forum: Dispelling the myth-towards safer practice – seeking support for claims
On 10 April 2024 NHS Resolution’s Safety and Learning team in collaboration with the NW panel law firms, hosted a virtual forum series on learning from claims to promote reflection and improve patient care. The purpose was to raise awareness of the support offered by NHS …
Webinar
Virtual Forum: Patient safety in primary care remote consultations
On 27 March 2024 our Safety and Learning team hosted a virtual forum on the recently published research conducted by Dr Rebecca Payne and Professor Greenhalgh into the safety of remote consultations. The purpose was to share the findings and recommendations from the analysis of …
Insight report
Experiences of ethnic minority and IMG practitioners: Research to improve fairness in the management of concerns
Key messages and actions Practitioner Performance Advice (Advice) commissioned research into the lived experience of ethnic minority1 and international medical graduate (IMG) practitioners with our service and their employers to produce practical suggestions to provide a fair, consistent service to all where there are performance …
Case story
Good practice: Optimising care in neonatal hypoxic ischaemic encephalopathy
This case story is illustrative based on a range of examples of real events. NHS Resolution is sharing the experience of those involved to help prevent a similar occurrence happening to patients, families and staff. As you read about this incident, please ask yourself: • …
Faculty of Learning resource
Case story
Induction of labour
This case story is illustrative based on a range of examples of real events. NHS Resolution is sharing the experience of those involved to help prevent a similar occurrence happening to patients, families and staff. As you read about this incident, please ask yourself: • …
Faculty of Learning resource
Webinar
Virtual Forum: Perspectives on delivering health in the prison and justice system
On 27 February 2024, the Safety and Learning team delivered a virtual forum on delivering health in the prison and justice system. The aim of the session was to discuss the realities, best practice, challenges and recommendations around collaborating to support healthcare delivery in the …
