We hold one of the largest databases of healthcare related compensation claims in the world, complemented by data on practitioner performance concerns and the causes of contracting disputes in primary care. This is more than 25 years’ worth of data on concerns raised about NHS care.
We have a duty to use this information responsibly to drive positive change for patients and staff.
Our resources section is here to support the early resolution of contracting disputes, improvements in patient safety, a reduction in harm and a reduction in claims.
You can search for resources by topic (such as diabetes, general practice, emergency medicine, spinal infections, maternity), or by the type of resource you would like to view (such as report, video, presentation, animation).
If you would like any further information, please contact us via our contact webpages.
Case story
Chorioamnionitis after prolonged rupture of membranes at term
This case story is illustrative based on a range of examples of real events. NHS Resolution is sharing the experience of those involved to help prevent a similar occurrence happening to patients, families and staff. As you read about this incident, please ask yourself: • …
Faculty of Learning resource
Case story
Good practice: care outside of guidance after previous caesarean
This case story is illustrative based on a range of examples of real events. NHS Resolution is sharing the experience of those involved to help prevent a similar occurrence happening to patients, families and staff. As you read about this incident, please ask yourself: • …
Faculty of Learning resource
Insight report
Emergency medicine case study (from ‘Specialties in Practitioner Performance Advice cases’)
Emergency medicine and Health Care Professional Alert Notice (HPAN) case study: behavioural and clinical concerns This is a composite case study with some facts altered to protect confidentiality. Read full Insights publication ‘Specialties in Practitioner Performance Advice cases: Key themes and use of our services’. …
Insight report
Psychiatry case study (from ‘Specialties in Practitioner Performance Advice cases’)
Psychiatry and return to work action plan case study: Multiple episodes of mental ill-health where previous support to return to work has been insufficient This is a composite case study with some facts altered to protect confidentiality. Read full Insights publication ‘Specialties in Practitioner Performance …
Insight report
Maternity case study (from ‘Specialties in Practitioner Performance Advice cases’)
Maternity and team review case study: Fear, resistance and divisions in a maternity team following clinical incidents This illustrative case study is adapted from our more detailed learning resource. Read full Insights publication ‘Specialties in Practitioner Performance Advice cases: Key themes and use of our …
Insight report
Surgery case study (from ‘Specialties in Practitioner Performance Advice cases’)
Surgery and behavioural assessment case study: Normalised aggressive and uncivil behaviour of a consultant surgeon This is a composite case study with some facts altered to protect confidentiality. Read full Insights publication ‘Specialties in Practitioner Performance Advice cases: Key themes and use of our services’. …
Insight report
Specialties in Practitioner Performance Advice cases: Key themes and use of our services
In this Insight publication we draw from our unique position to share the range of concerns about practitioner performance across the NHS. We provide support and focused analysis of our casework of secondary care specialties from 2018/19 to 2022/23, which make up the majority of our cases.
Case story
Language and digital barriers to accessing maternity care and advice
This case story is illustrative based on a range of examples of real events. NHS Resolution is sharing the experience of those involved to help prevent a similar occurrence happening to patients, families and staff. As you read about this incident, please ask yourself: • …
Faculty of Learning resource
Webinar
Collaboration for safer and sustainable maternity care
Date held: 25 January 2024 This was a joint NHS Resolution and Kennedy’s event aimed at Obstetric and Midwifery Leads, and Heads of Legal Services in the South East of England and London. Presentation slides NHS Resolution and Kennedy’s – Maternity Claims Data and Early …
Guide
Early Notification team
Who are NHS Resolution?
Insight report
Insights from five years of supporting the management of Medical and Dental Performers List suspensions
NHS Resolution’s Practitioner Performance Advice service (the ‘Advice service’) provides healthcare organisations with advice on the management and resolution of concerns about the practice of individual doctors, dentists and pharmacists. Our work in primary care cases provides comprehensive support to the management and resolution of …
Case story
Maternity team reviews case study
This illustrative study features a multi-disciplinary maternity team suffering from conflict, key leadership vacancies and individual poor behaviour and looks at why and how a team review was undertaken, its findings and next steps.
Webinar
Virtual Forum: Dermatology in Primary Care
On 22 November 2023 our Safety and Learning team hosted a virtual forum on dermatology in primary care. The purpose was to raise awareness of the cost and scale of harm, discuss the challenges and recommendations around recognition and treatment of dermatology in general practice. …
Webinar
Learning from venous thromboembolism (VTE) claims in primary care – webinar
On Nov 7 2023, NHS Resolution’s Safety and Learning team, hosted a virtual forum on learning from venous thromboembolism (VTE) claims in primary care. The purpose was to raise awareness of the cost and scale of harm, discuss the challenges and recommendations around recognition and …
Podcast
NHS Resolution Podcast: Learning from emergency department claims
Listen now on Acast, Amazon, Apple, Google or Spotify We are pleased to launch a new podcast episode: ‘Learning from emergency department claims’. This podcast focuses on clinical negligence claims from the emergency department, and how insights from claims data can be used by …
Webinar
Implementing recommendations: shared insights to reduce claims in emergency medicine – Panel discussion
On Monday 9 October, we held a face-to-face national emergency medicine conference, Implementing recommendations: shared insights to reduce claims in emergency medicine, at the Royal College of Physicians. The conference ran from 09:30-16:45. We were joined by 150 delegates and representatives, ranging from staff working …
Webinar
Implementing recommendations: shared insights to reduce claims in emergency medicine – Recordings between 13:00 – 15:55
On Monday 9 October, we held a face-to-face national emergency medicine conference, Implementing recommendations: shared insights to reduce claims in emergency medicine, at the Royal College of Physicians. The conference ran from 09:30-16:45. We were joined by 150 delegates and representatives, ranging from staff working …
Webinar
Implementing recommendations: shared insights to reduce claims in emergency medicine – Recordings between 11:15 – 12:00
On Monday 9 October, we held a face-to-face national emergency medicine conference, Implementing recommendations: shared insights to reduce claims in emergency medicine, at the Royal College of Physicians. The conference ran from 09:30-16:45. We were joined by 150 delegates and representatives, ranging from staff working …
Webinar
Implementing recommendations: shared insights to reduce claims in emergency medicine – Recordings between 9:30 – 10:55
On Monday 9 October, we held a face-to-face national emergency medicine conference, Implementing recommendations: shared insights to reduce claims in emergency medicine, at the Royal College of Physicians. The conference ran from 09:30-16:45. We were joined by 150 delegates and representatives, ranging from staff working …
Webinar
NHS Resolution’s service offer to Independent Sector Members – webinar recording
On 13th September, the Safety and Learning team hosted an interactive virtual webinar highlighting our service offer for our independent sector members. We were pleased to be joined by Dawn Hodgkins, Director of Regulation at the Independent Healthcare Provider Network. Resources: ISP event slide deck …
