Virtual Forum: Patient safety in primary care remote consultations

Webinar resource

On 27 March 2024 our Safety and Learning team hosted a virtual forum on the recently published research conducted by Dr Rebecca Payne and Professor Greenhalgh into the safety of remote consultations.

The purpose was to share the findings and recommendations from the analysis of multiple sources of patient safety intelligence including claims and incidents data held by NHS Resolution, complaints received by NHS England and cases managed by Health Science Safety Investigation Bureau (HSSIB).


NHSR Patient Safety in remote consultations in Primary Care


  • Patient safety in remote encounters in primary care
  • Q&A panel discussion


  • Dr Anwar Khan – Senior Clinical Advisor for General Practice| NHS Resolution


  • Dr Anne Whitehouse – Deputy Medical Director, BrisDoc (Out of hours)
  • Dr Kathy Ryan – Medical Director, BrisDoc (Out of hours)
  • Dr Rebecca Payne – NIHR in-practice fellow, General practitioner| University of Oxford and Chair| NICE Quality Standards Committee
  • Prof Trisha Greenhalgh – Professor of Primary Health Care| University of Oxford



Resource publication date: