We hold one of the largest databases of healthcare related compensation claims in the world, complemented by data on practitioner performance concerns and the causes of contracting disputes in primary care. This is more than 25 years’ worth of data on concerns raised about NHS care.
We have a duty to use this information responsibly to drive positive change for patients and staff.
Our resources section is here to support the early resolution of contracting disputes, improvements in patient safety, a reduction in harm and a reduction in claims.
You can search for resources by topic (such as diabetes, general practice, emergency medicine, spinal infections, maternity), or by the type of resource you would like to view (such as report, video, presentation, animation).
If you would like any further information, please contact us via our contact webpages.
Insight report
Exclusion trends and evaluation of NHS Resolution resources to manage exclusions
NHS Resolution’s Practitioner Performance Advice service (the ‘Advice service’) has a unique perspective on exclusions of doctors and dentists within the NHS. Exclusion is designed as a short-term, temporary measure to remove a practitioner from their usual place of work until the nature and cause …
Learning resource
Supporting claimants, patients, their families and the NHS to resolve disputes fairly
Mediation is an independent, voluntary and confidential process in which a trained neutral mediator helps the parties to resolve their dispute or narrow the issues between them.
Learning resource
Preventing needlestick injuries
2,600 claims for needlestick injuries were received by NHS Resolution with incident dates between 2012 – 2022 (fiscal years).
Webinar
Psychological Safety in Primary Care – webinar recording
On Wednesday 6 September 2023, the Safety and Learning team hosted an interactive virtual webinar on stress claims, findings and recommendations from the Being Fair 2 report on just culture and the benefits of creating psychological safety. We were joined by Sarah Hall from NHS …
Case story
Recognising and avoiding significant maternal and neonatal hyponatraemia
This case story is illustrative based on a range of examples of real events. NHS Resolution is sharing the experience of those involved to help prevent a similar occurrence happening to patients, families and staff. As you read about this incident, please ask yourself: • …
Faculty of Learning resource
Factsheet
Factsheet 6: Primary Care Appeals statistics 2022/23
This Factsheet provides statistical information on the various workstreams of the Primary Care Appeals service in the year 2022/23.
Guide
Beneficiary charter
Guide
Membership charter
Learning resource
Maternity
Learners access the eLearning module through the elearning for health platform.
Faculty of Learning resource
Learning resource
Maternity insights: closing the loop, learning from harm
NHS Resolution is delighted to announce the launch of its first, innovative eLearning module that focuses on learning from the significant avoidable harm that can occur during the antenatal and postnatal care of mothers and their babies and is seen in the cases notified to …
Case story
Team reviews case study
This illustrative study features an obstetrics and gynaecology team suffering division and poor team cohesion and looks at why and how a team review was undertaken, its findings and next steps.
Insight report
Demographics, professions and concerns: What are the patterns in Practitioner Performance Advice cases?
The NHS’s most valuable resource is its people. They are critical to the delivery of safe and effective patient care. To support the fair management and resolution of concerns, we are pleased to publish our annual analysis of the demographics of the practitioners which we …
Report
Clinical negligence claims in Emergency Departments in England: Three thematic reviews
Emergency Departments (ED) in England provide a high-quality service to patients under challenging circumstances. It is understanding how claims can provide unique learning to enhance safety and patient experience further which the three reports aim to deliver. In total, 220 cases were examined, where the …
Infographic
Just and learning culture charter
Our Just and learning culture charter has been developed as a resource to support the creation of a person-centred workplace that is compassionate, safe and fair when care in the NHS goes wrong. It evolved out of our first Being fair publication in 2019 and …
Leaflet
Venous thromboembolism
From 1 April 2012 until 31 March 2022, we documented 687 closed claims relating to Venous Thromboembolism (VTE) injuries. Of these, 411 claims were settled with damages paid, costing the NHS over £23 million. VTE is a significant cause of mortality, long-term disability and long-lasting …
Insight report
Supporting the management of performance concerns within primary care
NHS Resolution’s Practitioner Performance Advice service provides healthcare organisations with advice on the management of concerns about the practice of individual doctors, dentists and pharmacists. Our work in primary care cases provides comprehensive support to the management and resolution of concerns, with a focus on …
Report
Being fair 2
Our new report, Being fair 2 aims to promote the value of a person-centred workplace that is compassionate, safe and fair when care in the NHS goes wrong. It follows on from the original Being fair report published in 2019. With workforce issues like incivility, …
Faculty of Learning resource
Leaflet
Supporting primary care
NHS Resolution offers support and insights to those working in primary care from across our four services: Claims Management, Practitioner Performance Advice, Primary Care Appeals and Safety and Learning. We have produced a short digital brochure that outlines how each service supports those working in …
Leaflet
Paediatric medication errors
From 1 April 2010 until 31 March 2020, NHS Resolution identified 193 paediatric medication error claims concerning children under the age of 18. Of these, 91 were settled with damages paid, 61 without merit and 41 remain open, costing the NHS more than £19 million. …
Leaflet
Preventing needlestick injuries
We received 2,600 claims for needlestick injuries for incidents occurring between 2012 – 2022. Needlestick injuries can be costly to investigate and increase the risk blood-borne infections. Fortunately, the harm and cost of most needlestick injuries are largely avoidable. We’ve created two new resources to …
