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Safety and Learning

What data do we collect?

To support learning, the Safety and Learning team will review data from the Claims Management team (which is held on the Claims Management System) in depth and for certain specialties or causes for the purpose of sharing this in an aggregated non identifiable way for learning from claims.

We also use claims information to enable staff and patients to learn from claims. We do this by feeding back to members, or through publications of themes or illustrative case stories.

Specifically for the information we collect, we use this information for the following purposes to:

  • Support the administration and organisation of conferences and workshops
  • Keep subscribers to our mailing lists informed of news about NHS Resolution and updating them on our services and events

How we use personal data

We share information with third parties such as our legal panel, police, NHS Counter Fraud Authority, the Department of Health and Social Care or other government departments, regulatory and/or other public authorities, to comply with legal obligations or where this is otherwise necessary and it is lawful to do so, including disclosures made to protect patient safety or to enhance public protection.

We do compile and publish research and statistics relating to Safety and Learning, this can be in the form of aggregated data – where we use anonymised data this is in line with the Information Commissioner’s Anonymisation Code of Practice.

Where we publish case stories that identify an individual, the individual will be fully informed and would have to consent to sharing any identifiable data before any personal data is shared with the public.

How we collect your data

Where we do not collect the data directly from you (the data subject) the data will have been obtained from your legal representative or other external sources such as NHS trusts, medico-legal experts or Binley’s.

How long we keep your personal data

In order to determine how long we keep your personal data, we follow the NHS Records Management Code of Practice. You can find information about our retention schedules in our Records Management Policy – this document will outline the duration that we keep specific information for.

Who we share your personal data with

We share information with third parties such as our legal panel, police, NHS Counter Fraud Authority, the Department of Health and Social Care or other government departments, regulatory and/or other public authorities, to comply with legal obligations or where this is otherwise necessary and it is lawful to do so, including disclosures made to protect patient safety or to enhance public protection.

We do compile and publish research and statistics relating to Safety and Learning, this can be in the form of aggregated data – where we use anonymised data this is in line with the Information Commissioner’s Anonymisation Code of Practice.

Where we publish case stories that identify an individual, the individual will be fully informed and would have to consent to sharing any identifiable data before any personal data is shared with the public.

The lawful basis for processing your data

For all of the processing of personal data undertaken, the lawful basis for processing is:

  • Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller

Where we have to process special categories of personal data, the lawful basis for processing is:

  • Processing is necessary for reasons of substantial public interest, which shall be proportionate to the aim pursued, respect the essence of the right to data protection and provide for suitable and specific measures to safeguard the fundamental rights and the interests of the data subject

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