Browse resources for Safety and Learning
Leaflet
Read Being fair
A just and learning culture is the balance of fairness, justice, learning – and taking responsibility for actions. It is not about seeking to blame the individuals involved when care in the NHS goes wrong. This leaflet contains advice on supporting a just and learning culture for staff and patients following incidents in the NHS.
Video
Supporting general practice – Consent
This video looks at the criteria that need to be met in order for patient consent to be legally valid. Advice is provided on how to ensure practitioners obtain legally valid consent. It is part of a series of videos aimed at supporting general practice …
Report
The Early Notification scheme progress report: collaboration and improved experience for families
NHS Resolution has reported on the first year of its innovative scheme to drive improvements in maternity and neonatal services and to ensure that families are better supported whose babies suffer rare, but tragic, avoidable brain injuries at birth. You may also be interested in …
Video
Supporting general practice – What to do if you receive a complaint or a claim
This video outlines what you should do if you receive a complaint or claim. You are taken through each step in a range of situations, including receiving a letter of complaint or a request for records and court proceedings. It is part of a series …
Case story
Fetal surveillance
This case story is based on real events and NHS Resolution is sharing the experience of those involved to help prevent a similar occurrence happening to patients, families and staff.
Video
Supporting general practice – Common pitfalls
This video looks at three diseases where GPs often miss the diagnostic signs resulting in late referrals: cauda equina, colorectal cancer and subarachnoid haemorrhage. Clinical symptoms to be aware of in these diseases are highlighted. It is part of a series of videos aimed at …
Case story
Good practice management of the antenatal CTG
This case story is based on real events and NHS Resolution is sharing the experience of those involved to help prevent a similar occurrence happening to patients, families and staff.
Leaflet
Cauda equina syndrome
From January 2008 to December 2018, NHS Resolution received 827 claims for incidents of cauda equina syndrome. Out of these 827 claims, 340 were settled with damages, 212 were without merit and 275 remain open.
