Browse our resources
We hold one of the largest databases of healthcare related compensation claims in the world, complemented by data on practitioner performance concerns and the causes of contracting disputes in primary care. This is more than 25 years’ worth of data on concerns raised about NHS care.
We have a duty to use this information responsibly to drive positive change for patients and staff.
Our resources section is here to support the early resolution of contracting disputes, improvements in patient safety, a reduction in harm and a reduction in claims.
You can search for resources by topic (such as diabetes, general practice, emergency medicine, spinal infections, maternity), or by the type of resource you would like to view (such as report, video, presentation, animation).
If you would like any further information, please contact us via our contact webpages.
Report
The Early Notification scheme progress report: collaboration and improved experience for families
NHS Resolution has reported on the first year of its innovative scheme to drive improvements in maternity and neonatal services and to ensure that families are better supported whose babies suffer rare, but tragic, avoidable brain injuries at birth. You may also be interested in …
Leaflet
Read Being fair
A just and learning culture is the balance of fairness, justice, learning – and taking responsibility for actions. It is not about seeking to blame the individuals involved when care in the NHS goes wrong. This leaflet contains advice on supporting a just and learning culture for staff and patients following incidents in the NHS.
Faculty of Learning resource
Report
Read the Being Fair report
Being fair sets out the rationale and discussions for organisations adopting a more reflective approach to learning from incidents and supporting staff.
Leaflet
Insights from assault claims
£53.4 million will be spent to settle 1,255 of the 3,227 claims made for assault received by NHS Resolution between 2013 and 2018. This is equivalent to employing 1,700 registered nurses for one year. 1,225 claims received between 1 April 2013 and 31 March 2018 …
Case story
Learning lessons in maternity from a recent Supreme Court ruling
This case story is based on real events and NHS Resolution is sharing the experience of those involved to help prevent a similar occurrence happening to patients, families and staff.
Case story
Case story: Understanding the risk of maternal and neonatal hyponatraemia
This case story is fictional but based on real events and lessons learnt through cases referred to NHS Resolution’s Early Notification scheme. We are sharing the experience to improve the quality of care provided to all patients, families and staff.
Leaflet
Maternity pressure ulcers
This leaflet draws attention to the number and cost of pressure ulcers suffered by women in maternity units. It provides information on common themes, their impact and what you can do to prevent them.
Faculty of Learning resource
Leaflet
Learning from suicide-related claims – the summary
This leaflet is a summary of our thematic review that presents a detailed analysis of claims made after an individual has attempted to take their life.
Video
An introduction to learning from suicide-related claims
This video is an introduction to our thematic review that presents a detailed analysis of claims made after an individual has attempted to take their life.
Case story
Missed opportunities to prevent cardiac arrest and subsequent severe hypoxic brain injury
This case story highlights the missed opportunities that could have prevented a cardiac arrest and subsequent severe hypoxic brain injury in an intensive care patient.
Case story
Ensuring consistent emergency response to convulsions in children
This case story highlights the need for a consistent emergency response to convulsions in children, looking specifically at sudden unexpected death in epilepsy.
Case story
Better joint working and specialist help benefits patients, families and the NHS
This case story highlights the importance of effective integrated working for patients with vulnerabilities.
Report
Learning from suicide-related claims
This thematic review presents a detailed analysis of claims made after an individual has attempted to take their life. Claims relating to completed suicide and attempted suicide are reviewed, regardless of whether the claim resulted in financial compensation. It identifies common problems with care and provides recommendations for improvement to support service delivery.
Leaflet
Read the benefits of supported decision making (consent)
This leaflet provides context for claims cases, the importance of Nadine’s story and what patient-centred consent looks like.
Faculty of Learning resource
Report
Five years of cerebral palsy claims
This report provides an in-depth examination of the causes of these rare but tragic incidents and the investigations that follow them. For the purposes of this study we focused on 50 cases of cerebral palsy where the incidents occurred between 2012 and 2016 and a …
Leaflet
Read saying sorry
Saying sorry meaningfully when things go wrong is vital for everyone involved in an incident, including the patient, their family, carers, and the staff that care for them. This leaflet is part of our work on duty of candour.
Faculty of Learning resource
