We hold one of the largest databases of healthcare related compensation claims in the world, complemented by data on practitioner performance concerns and the causes of contracting disputes in primary care. This is more than 25 years’ worth of data on concerns raised about NHS care.
We have a duty to use this information responsibly to drive positive change for patients and staff.
Our resources section is here to support the early resolution of contracting disputes, improvements in patient safety, a reduction in harm and a reduction in claims.
You can search for resources by topic (such as diabetes, general practice, emergency medicine, spinal infections, maternity), or by the type of resource you would like to view (such as report, video, presentation, animation).
If you would like any further information, please contact us via our contact webpages.
Leaflet
Primary Care Appeals – who we are and what we do
NHS Resolution is responsible for ensuring the prompt and fair resolution of appeals and disputes between primary care contractors or those wishing to provide primary care services and NHS England/integrated care boards (ICBs). Contractors or those wishing to provide primary care services include general practitioners, …
NHS Resolution – Management in Practice
Welcome to our webpage overview of NHS Resolution where we highlight the services and resources we provide to primary care: 1. Claims management We manage 7 clinical claims schemes across both primary and secondary care, including: the Clinical Negligence Scheme for General Practice, the Existing …
Podcast
DAC Beachcroft Podcast – Consent and Covid-19
This episode ‘Consent and Covid-19’ hears DAC Beachcroft solicitors Helen Dandridge (Leeds) and Ciaran Claffey (Winchester) discuss the issue of taking consent from patients and the impact that COVID19 has had on clinicians. Helen and Ciaran are joined by guests from Sheffield Teaching Hospitals: Jackie …
Video
Advice for those in General Practice – 80 years
This video features three GPs, with a combined 80 years’ experience between them, providing advice on managing clinical risk in general practice. Its focus is threefold. It: looks at the most common reasons for patients coming to harm in general practice; advises GPs on how …
Leaflet
Protected: Working to prevent avoidable venous thromboembolism
There is no excerpt because this is a protected post.
Video
Supporting general practice – Common pitfalls
This video looks at three diseases where GPs often miss the diagnostic signs resulting in late referrals: cauda equina, colorectal cancer and subarachnoid haemorrhage. Clinical symptoms to be aware of in these diseases are highlighted. It is part of a series of videos aimed at …
Video
Supporting general practice – What to do if you receive a complaint or a claim
This video outlines what you should do if you receive a complaint or claim. You are taken through each step in a range of situations, including receiving a letter of complaint or a request for records and court proceedings. It is part of a series …
Video
Supporting general practice – Administrative errors
This video looks at common administrative errors in general practice that give rise to claims. Steps that can be taken within practices to mitigate the risk of these errors are highlighted. It is part of a series of videos aimed at supporting general practice by …
Factsheet
Factsheet 6: Primary Care Appeals statistics 2019/20
This Factsheet provides statistical information on the various workstreams.
Video
Supporting general practice – Consent
This video looks at the criteria that need to be met in order for patient consent to be legally valid. Advice is provided on how to ensure practitioners obtain legally valid consent. It is part of a series of videos aimed at supporting general practice …
Leaflet
Cauda equina syndrome
From January 2008 to December 2018, NHS Resolution received 827 claims for incidents of cauda equina syndrome. Out of these 827 claims, 340 were settled with damages, 212 were without merit and 275 remain open.
Video
Supporting general practice – Medical record keeping
This video outlines the key components of good medical record keeping and highlights common mistakes to avoid. It is part of a series of videos aimed at supporting general practice by sharing learning from claims. Other videos in the series will appear here in the coming …
Guidance note
Guidance to parties on Premises disputes
On 19 May 2020, NHS Resolution amended the guidance issued to parties involved in PCD cases regarding submissions and evidence in order to facilitate the efficient and effective determination of disputes. The guidance (as detailed below) is set-out in first-step letters to parties seeking submissions.
Guide
Professional Support and Remediation plans: guidance and resources for clinical supervisors
Clinical supervisors provide guidance and support to practitioners during an action plan. This guide provides information and resources to support the process of clinical supervision, from considerations around the appointment of a supervisor through to the completion of an action plan.
Podcast
Handling claims under the Clinical Negligence Scheme for General Practice
This podcast looks at the practicalities of claim handling under the Clinical Negligence Scheme for General Practice (CNSGP) in the UK. The podcast explores who people in general practice in the UK should contact if they have an issue they believe will result in a clinical negligence claim and what people should do if they receive an actual claim.
Podcast
Understanding the Clinical Negligence Scheme for General Practice
Learn about what the Clinical Negligence Scheme for General Practice (CNSGP) means for beneficiaries in our new podcast series on general practice indemnity. In the first episode Nick is joined by Keira Moulds, the Head of Primary Care at NHS England and NHS Improvement and John Mead, the Technical Claims Director at NHS Resolution to look at why the Clinical Negligence Scheme for General Practice (CNSGP) was launched, what cover is provided under the scheme and how it is funded.
Case story
Case story: Intermittent auscultation (IA) of the fetal heart rate in the second stage of labour
This case story is fictional but is a reflection of cases submitted to the NHS Resolution Early Notification Scheme. The purpose is to share the experience of those involved to help prevent similar occurrences happening to patients, families and staff. It should prompt organisations to …
Guide
Read inquests: a guide for health providers
Attending a Coroner’s court to give evidence can be worrying if this is something you have never done before, or if you have previously had a challenging experience. NHS Resolution has produced a guide to help prepare staff called to give evidence at an inquest.
Faculty of Learning resource
Factsheet
Factsheet 5 – trust and authority claims data 2018/19
Download Factsheet 5 2018/19
Factsheet
