We hold one of the largest databases of healthcare related compensation claims in the world, complemented by data on practitioner performance concerns and the causes of contracting disputes in primary care. This is more than 25 years’ worth of data on concerns raised about NHS care.
We have a duty to use this information responsibly to drive positive change for patients and staff.
Our resources section is here to support the early resolution of contracting disputes, improvements in patient safety, a reduction in harm and a reduction in claims.
You can search for resources by topic (such as diabetes, general practice, emergency medicine, spinal infections, maternity), or by the type of resource you would like to view (such as report, video, presentation, animation).
If you would like any further information, please contact us via our contact webpages.
Report
The Early Notification scheme progress report: collaboration and improved experience for families
NHS Resolution has reported on the first year of its innovative scheme to drive improvements in maternity and neonatal services and to ensure that families are better supported whose babies suffer rare, but tragic, avoidable brain injuries at birth. You may also be interested in …
Factsheet
Factsheet 6: Primary Care Appeals statistics 2018/19
This Factsheet provides statistical information on the various workstreams.
Guide
NHS Resolution Annual report and accounts 2018/19 – Costs briefing
This is a short briefing on understanding our provision for claims management.
Leaflet
Read Being fair
A just and learning culture is the balance of fairness, justice, learning – and taking responsibility for actions. It is not about seeking to blame the individuals involved when care in the NHS goes wrong. This leaflet contains advice on supporting a just and learning culture for staff and patients following incidents in the NHS.
Faculty of Learning resource
Report
Read the Being Fair report
Being fair sets out the rationale and discussions for organisations adopting a more reflective approach to learning from incidents and supporting staff.
Animation
An introduction to the Clinical Negligence Scheme for General Practice (CNSGP)
A short animation explaining the scope of NHS Resolution’s Clinical Negligence Scheme for General Practice.
Leaflet
Insights from assault claims
£53.4 million will be spent to settle 1,255 of the 3,227 claims made for assault received by NHS Resolution between 2013 and 2018. This is equivalent to employing 1,700 registered nurses for one year. 1,225 claims received between 1 April 2013 and 31 March 2018 …
Guidance note
Primary Care Appeals – dispute resolution guidance
This Guidance Note is for general information purposes only. It is not exhaustive but does cover the essential elements needed for parties submitting, or responding to, applications for dispute resolution
Guidance note
Primary Care Appeals – Guidance on opening hours for community pharmacy
This guidance note provides an overview of the provisions in the Regulations relating to pharmacy opening hours and outlines certain issues that commonly arise in pharmacy opening hours appeals and indicates how these issues have been determined by NHS Resolution.
Guide
How to conduct a local performance investigation
This publication provides guidance for healthcare organisations about conducting local investigations into a practitioner’s performance or conduct. Please note: A lot of the content is out of date and there is no reference to the Responsible Officer role. However, we are making this available (until …
Guide
Back on track: a good practice guide
This publication sets out how our Practitioner Performance Advice approaches work with practitioners for whom further training is required to resolve concerns about their practice and/or behaviours. Please note: A lot of the content is out of date, particularly the descriptions of NHS and primary …
Case story
Learning lessons in maternity from a recent Supreme Court ruling
This case story is based on real events and NHS Resolution is sharing the experience of those involved to help prevent a similar occurrence happening to patients, families and staff.
Guide
Information for NHS trusts on the respective roles of the Parliamentary and Health Service Ombudsman and NHS Resolution
This document is for NHS trusts in England, particularly those staff who manage complaints and/or compensation claims raised against their trust.
Case story
Case story: Understanding the risk of maternal and neonatal hyponatraemia
This case story is fictional but based on real events and lessons learnt through cases referred to NHS Resolution’s Early Notification scheme. We are sharing the experience to improve the quality of care provided to all patients, families and staff.
Guidance note
Insurance/indemnity guidance for the commissioners of clinical services
This guidance aims to provide advice for commissioners seeking to ensure that providers with which they are proposing to contract have in place adequate indemnity arrangements. Commissioners need to understand and take account of the differences in cover for clinical negligence risks purchased by healthcare …
Guide
Board declaration form and action plan template
NHS Resolution is operating a second year of the Clinical Negligence Scheme for Trusts (CNST) maternity incentive scheme to continue to support the delivery of safer maternity care. To be eligible for payment under the scheme trusts must submit a Board declaration form to NHS …
Guide
Maternity incentive scheme year two
NHS Resolution is operating a second year of the Clinical Negligence Scheme for Trusts (CNST) maternity incentive scheme to continue to support the delivery of safer maternity care. This document provides the conditions of the scheme, full details of the ten maternity safety actions with …
Guide
Primary Care Appeals – Requirement of Parties attending Pharmacy Oral Hearings
The purpose of these Rules is to ensure that parties attending pharmacy oral hearings act in accordance with natural rules of fairness and, as a consequence, will assist in the efficient and effective running of oral hearings. This document has been update to reflect GDPR
Report
Maternity incentive scheme year one results: Regional breakdown
A regional breakdown of the year one maternity incentive scheme results.
Report
Maternity incentive scheme year one results: Overview
A breakdown of the year one maternity incentive scheme results.
