We hold one of the largest databases of healthcare related compensation claims in the world, complemented by data on practitioner performance concerns and the causes of contracting disputes in primary care. This is more than 25 years’ worth of data on concerns raised about NHS care.
We have a duty to use this information responsibly to drive positive change for patients and staff.
Our resources section is here to support the early resolution of contracting disputes, improvements in patient safety, a reduction in harm and a reduction in claims.
You can search for resources by topic (such as diabetes, general practice, emergency medicine, spinal infections, maternity), or by the type of resource you would like to view (such as report, video, presentation, animation).
If you would like any further information, please contact us via our contact webpages.
Guide
Maternity (Perinatal) Incentive Scheme Year 8: Supplementary guidance
This supplementary guidance to the core Maternity (Perinatal) Incentive Scheme (MIS) document offers examples of ‘what good might look like’ and illustrate how a high-functioning trust might deliver and assure each requirement. These explicit steps are not mandated; this is intended to support local application …
Report
Maternity (Perinatal) Incentive Scheme (MIS) Evaluation Report
This Maternity (Perinatal) Incentive Scheme (MIS) evaluation covers MIS years one to six. To ensure a robust evaluation process, NHSR commissioned The Healthcare Improvement Studies Institute (THIS Institute) to undertake independent qualitative work and targeted quantitative analysis, to support additional internal (NHSR-led) research and data …
Report
THIS Institute Maternity Incentive Scheme Qualitative Report
This report details an independent evaluation of the Maternity Incentive Scheme (MIS) undertaken by The Healthcare Improvement Studies Institute (THIS Institute), University of Cambridge, between September 2024 and February 2025. Introduced in 2017, the MIS provides a financial incentive to NHS trusts providing maternity services …
Report
THIS Institute Maternity Incentive Scheme Quantitative Report
This report presents findings from an independent quantitative evaluation of Maternity Incentive Scheme (MIS), commissioned by NHS Resolution and conducted by The Healthcare Improvement Studies Institute (THIS Institute) and the Primary Care Unit (PCU) at the University of Cambridge, addressing the following questions: To what …
Webinar
South quarterly network meeting – February 2026
NHS Resolution hosted the South quarterly network meeting on Tuesday 24 February 2026, chaired by Caroline Latham-Parker, Safety and Learning Lead (South). Presentations and speakers Missed fractures claims: Updated insights for the NHS Resolution regional networks – Alistair Rennie, Senior Medical Advisor, NHS Resolution Imaging …
Supporting Neurodivergent Practitioners: The Role of NHS Resolution’s Practitioner Performance Advice Service
Supporting Neurodivergent Practitioners: The Role of NHS Resolution’s Practitioner Performance Advice Service Dr Rineke Schram (NHS Resolution) and Dr Elizabeth Stonell (NHS England Yorkshire and Humber) A note on language We have used the following language in line with other NHS publications and guidance available …
Case story
Workplace Culture and Escalation
This case story is illustrative based on a range of examples of real events. NHS Resolution is sharing the experience of those involved to help prevent a similar occurrence happening to patients, families and staff. As you read about this incident, please ask yourself: • …
Faculty of Learning resource
Case story
Fetal Growth Disorder
This case story is illustrative based on a range of examples of real events. NHS Resolution is sharing the experience of those involved to help prevent a similar occurrence happening to patients, families and staff. As you read about this incident, please ask yourself: • …
Faculty of Learning resource
Webinar
South quarterly network meeting – November 2025
The Safety and Learning team hosted the South quarterly network meeting on Tuesday 25 November 2025, chaired by Caroline Latham-Parker, Safety and Learning Lead – South. Presentations and speakers included: Ingrid Henderson (Associate Safety and Learning Lead – South, NHS Resolution) delivered a national and …
Report
Learning from Obstetric Anal Sphincter Injury claims within the NHS in England: A thematic review
This important report, produced by NHS Resolution in collaboration with the Royal College of Obstetricians and Gynaecologists, analyses Obstetric Anal Sphincter Injuries (OASI) claims made by claimants between 2011/12 – 2021/22. The report highlights common themes in OASI claims and provides guidance to help healthcare …
Webinar
Midlands and East quarterly network meeting – November 2025
On Wednesday 26 November, the Midlands and East safety and learning team hosted a collaborative webinar exploring claims data on venous thromboembolism (VTE) and work being undertaken to improve outcomes for patients who develop VTE. The forum was aimed at both clinical and non-clinical professionals …
Case story
Undiagnosed breech presentation in advanced labour
This case story is illustrative based on a range of examples of real events. NHS Resolution is sharing the experience of those involved to help prevent a similar occurrence happening to patients, families and staff. As you read about this incident, please ask yourself: • …
Faculty of Learning resource
Case story
Good practice: management of shoulder dystocia
This case story is illustrative based on a range of examples of real events. NHS Resolution is sharing the experience of those involved to help prevent a similar occurrence happening to patients, families and staff. As you read about this incident, please ask yourself: • …
Faculty of Learning resource
Case story
Delayed therapeutic hypothermia
This case story is illustrative based on a range of examples of real events. NHS Resolution is sharing the experience of those involved to help prevent a similar occurrence happening to patients, families and staff. As you read about this incident, please ask yourself: • …
Faculty of Learning resource
Case story
Antenatal computerised CTG monitoring
This case story is illustrative based on a range of examples of real events. NHS Resolution is sharing the experience of those involved to help prevent a similar occurrence happening to patients, families and staff. As you read about this incident, please ask yourself: • …
Faculty of Learning resource
Webinar
Virtual forum: South Region Safety and Learning Networking Forum – 23rd September 2025
The Safety and Learning Team hosted the South Region Members Networking Forum on Tuesday 23rd September 2025 chaired by Ingrid Henderson Associate Safety & Learning Lead for South. Presentations and Speakers Caroline Latham-Parker, NHS Resolution Safety and Learning Lead for the South, delivered an overview …
Webinar
Mental health matters: Learning from harm to innovate safer care from crisis to community
Date held: 6 November 2025 This was the first in a three-part series exploring mental health care across the system — starting with crisis and emergency departments, followed by inpatient safer care, and concluding with community support and recovery. This session explored crisis and emergency …
Webinar
Preventing and managing workplace violence webinar resources
On Tuesday 7 October 2025, NHS Resolution hosted a national webinar focused on tackling workplace violence (WPV) in the NHS. The event brought together speakers from NHS trusts and partner organisations to share the workplace violence report and how claims learning, local data analysis, implementing …
Case story
Caesarean Birth
This case story is illustrative based on a range of examples of real events. NHS Resolution is sharing the experience of those involved to help prevent a similar occurrence happening to patients, families and staff. As you read about this incident, please ask yourself: • …
Faculty of Learning resource
Report
Delayed diagnosis of cancer: a thematic review of general practice indemnity claims
NHS Resolution’s latest comprehensive thematic review identifies three key areas for improvement: optimising diagnostic processes, enhancing communication within consultations and across the healthcare system, and empowering patients through increased self-referral pathways and escalation mechanisms. The report emphasises that many general practice consultations are safe, with …
