We hold one of the largest databases of healthcare related compensation claims in the world, complemented by data on practitioner performance concerns and the causes of contracting disputes in primary care. This is more than 25 years’ worth of data on concerns raised about NHS care.
We have a duty to use this information responsibly to drive positive change for patients and staff.
Our resources section is here to support the early resolution of contracting disputes, improvements in patient safety, a reduction in harm and a reduction in claims.
You can search for resources by topic (such as diabetes, general practice, emergency medicine, spinal infections, maternity), or by the type of resource you would like to view (such as report, video, presentation, animation).
If you would like any further information, please contact us via our contact webpages.
Report
Being fair 2
Our new report, Being fair 2 aims to promote the value of a person-centred workplace that is compassionate, safe and fair when care in the NHS goes wrong. It follows on from the original Being fair report published in 2019. With workforce issues like incivility, …
Faculty of Learning resource
Leaflet
Supporting primary care
NHS Resolution offers support and insights to those working in primary care from across our four services: Claims Management, Practitioner Performance Advice, Primary Care Appeals and Safety and Learning. We have produced a short digital brochure that outlines how each service supports those working in …
Leaflet
Paediatric medication errors
From 1 April 2010 until 31 March 2020, NHS Resolution identified 193 paediatric medication error claims concerning children under the age of 18. Of these, 91 were settled with damages paid, 61 without merit and 41 remain open, costing the NHS more than £19 million. …
Leaflet
Preventing needlestick injuries
We received 2,600 claims for needlestick injuries for incidents occurring between 2012 – 2022. Needlestick injuries can be costly to investigate and increase the risk blood-borne infections. Fortunately, the harm and cost of most needlestick injuries are largely avoidable. We’ve created two new resources to …
Webinar
Sepsis in primary care virtual forum
Date held: 23 March 2023 NHS Resolution’s Safety and Learning team are hosted a virtual forum on sepsis in primary care. They shared our data and learning insights on sepsis claims to support improvements in safety and experience. Contributors Dr Ron Daniels – Founder and …
Case story
Management of hyper-stimulation and fetal bradycardia case story
This case story is based on real events and NHS Resolution is sharing the experience of those involved to help prevent a similar occurrence happening to patients, families and staff. As you read about this incident, please ask yourself: Could this happen in my organisation? …
Faculty of Learning resource
Animation
When does CNSGP cover apply?
Infographic
When do I report a GP claim to NHS Resolution?
This flowchart outlines when to report a GP claim to NHS Resolution or your MDO. More information on our General Practice indemnity schemes can be found here.
Insight report
Professional Support & Remediation (PSR): key features of recent action plans
NHS Resolution’s Practitioner Performance Advice service has been preparing action plans for doctors, dentists and pharmacists since 2008 and has developed considerable expertise in the field of professional support and remediation. Through our action plans, we have helped many practitioners return to safe and effective …
Factsheet 5 – trust and authority claims data 2021/22
This factsheet provides information about trust and health authority claims we handled in 2021/22. Factsheet-5-trust-and-authority-claims-data-2021-22
Video
Drafting and reviewing Terms of Reference for a formal investigation – primary care
This presentation has been designed to help you write good Terms of Reference or at the very least recognise a set of poor ones. We’ll tell you about: How to go about creating ‘good’ terms of reference How to avoid language that might bias the …
Webinar
Collaborate to improve maternity care conference – Recording of the panel discussion
On Monday 28 November, we held a face-to-face national maternity conference, Collaborate to improve maternity care: respond to, learn from and prevent harm, at the Royal College of Physicians. The conference ran from 09:30am-16:30pm. We were joined by representatives from maternity teams from across England. …
Webinar
Collaborate to improve maternity care conference – Recordings between 1:45-3:15
On Monday 28 November, we held a face-to-face national maternity conference, Collaborate to improve maternity care: respond to, learn from and prevent harm, at the Royal College of Physicians. The conference ran from 09:30am-16:30pm. We were joined by representatives from maternity teams from across England. …
Webinar
Collaborate to improve maternity care conference – Recordings between 11:45-12:45
On Monday 28 November, we held a face-to-face national maternity conference, Collaborate to improve maternity care: respond to, learn from and prevent harm, at the Royal College of Physicians. The conference ran from 09:30am-16:30pm. We were joined by representatives from maternity teams from across England. …
Webinar
Collaborate to improve maternity care conference – Recordings between 09:30-11:15
On Monday 28 November, we held a face-to-face national maternity conference, Collaborate to improve maternity care: respond to, learn from and prevent harm, at the Royal College of Physicians. The conference ran from 09:30am-16:30pm. We were joined by representatives from maternity teams from across England. …
Leaflet
Extravasation
Extravasation is the accidental leakage of any liquid from a vein into the surrounding tissues when administering solutions such as medication or fluids, which can cause serious harm to the patient. From 1 April 2011 until 31 March 2021 NHS Resolution received 444 claims relating …
Insight report
Healthcare Professional Alert Notices (HPANs): insights from nine years of managing the scheme
This publication looks at key features from a review of all requests for an HPAN we have received since 2013, as part of our strategic commitment to share our data and insights to reduce risk and help improve the healthcare system. In sharing this information we aim to raise awareness of the importance of the HPAN scheme as a safety measure.
Factsheet
Annual statistics
This page has now moved – click here to be directed to the new page.
Webinar
Virtual Forum: Duty of Candour
On 8 September 2022, the Safety and Learning team hosted a webinar on the Duty of Candour. This was also a great opportunity to promote NHS Resolution’s Duty of Candour animation. Speakers included Dr Denise Chaffer (Director of Safety and Learning and RCN President), Lou …
Report
The second report: The evolution of the Early Notification Scheme
Although the NHS remains one of the safest healthcare systems in the world within which to give birth, avoidable errors within maternity still occur. Maternity costs make up the largest cost to the NHS in value of claims. The Early Notification Scheme provides a faster …
Faculty of Learning resource
