We hold one of the largest databases of healthcare related compensation claims in the world, complemented by data on practitioner performance concerns and the causes of contracting disputes in primary care. This is more than 25 years’ worth of data on concerns raised about NHS care.
We have a duty to use this information responsibly to drive positive change for patients and staff.
Our resources section is here to support the early resolution of contracting disputes, improvements in patient safety, a reduction in harm and a reduction in claims.
You can search for resources by topic (such as diabetes, general practice, emergency medicine, spinal infections, maternity), or by the type of resource you would like to view (such as report, video, presentation, animation).
If you would like any further information, please contact us via our contact webpages.
Guidance note
Primary Care Appeals – Guidance note Pharmaceutical Needs Assessment (PNA)
This guidance note focuses on the determination of appeals where the Pharmacy Appeals Committee (“Committee”) has been required to consider which PNA should apply to its determination. Its purpose is to provide guidance based on past decisions. The referenced cases are based on particular circumstances …
Video
An overview of our behavioural assessments
This video has been designed to provide an overview of Practitioner Performance Advice’s behavioural assessments. It explains what a behavioural assessment is, the specific behavioural areas the assessment covers, the benefits the behavioural assessment offers to both the practitioner and the healthcare organisation, …
Insight report
Behavioural Assessments: findings from an in-depth qualitative and quantitative analysis
NHS Resolution’s Practitioner Performance Advice service has found that 70% of cases discussed with us by employers/contracting organisations have an element of concern relating to behaviour and/or conduct of the doctor, dentist or pharmacist who is the subject of the request for advice (see our …
Guide
Claims reporting guidelines
This document sets out the requirements for when and how a member should report a new claim to NHS Resolution. It also provides other useful information such as: what to expect once a claim has been reported and common definitions.
Factsheet
Factsheet 6: Primary Care Appeals statistics 2021/22
This Factsheet provides statistical information on the various workstreams.
Report
Clinical Negligence Scheme for General Practice (CNSGP): An overview of the first year
Analysis of the data from the first year of an indemnity scheme for general practice has identified that quicker and more accurate diagnosis, and improved prescribing processes could result in better patient outcomes, a report from NHS Resolution published today has found. The report provides …
Leaflet
Anti-infective medication errors
NHS Resolution received 172 claims relating to anti-infective medications between 1 April 2015 until 31 March 2020. Anti-infective medications include antibiotics, antivirals and antifungals. The analysis in this leaflet only focuses on closed claims that have been settled with damages paid and concern an element …
Podcast
NHS Resolution Podcast: Spinal Infections
Between the 1st of January 2009 and the 31st of December 2019, NHS Resolution received 232 claims concerning delay in the diagnosis of spinal infection. Out of these 232 claims, 85 were settled with damages paid, 43 without merit and 104 remain open. The total …
Insight report
Who are the practitioners we advise on and are there any patterns of concerns?
To support the fair management and resolution of concerns, we have analysed the casework of Practitioner Performance Advice from 2017/18 to 2021/22 to understand if there are any trends in the practitioners we advise on and patterns of concerns reported to us by employers and …
Webinar
Virtual Forum: Learning from Emergency Department (ED) claims
On 30 May 2022, NHS Resolution’s Safety and Learning team hosted a virtual forum to share the key themes from our latest reports which led to claims in the Emergency Department in England between 2014 and 2018. Recognising the unique challenges and diversity of clinical …
Report
Diabetes and lower limb complications: A thematic review of clinical negligence claims
Since 2013/14, there has been a growth in the volume and value of clinical negligence claims involving patients with diabetes-related lower limb complications. The majority of claims have involved patients with a diabetic foot ulcer who went on to undergo a major lower limb amputation. …
Leaflet
General Practice Medication Errors
NHS Resolution has received 112 claims into the CNSGP and ELSGP schemes relating to general practice medication error related incidents occurring (or reported) between April 2015 to March 2020. The British Medical Journal (BMJ) found that medication error rates are lowest in primary care, but …
Insight report
Insights from 10 years of supporting the management of exclusions in England
Overview NHS Resolution’s Practitioner Performance Advice service has a unique perspective on exclusions of doctors and dentists within the NHS. NHS organisations are expected to seek advice from the Practitioner Performance Advice service when considering a formal exclusion and if an exclusion extends beyond 12 …
Animation
Duty of candour animation
Our duty of candour animation offers guidance on the importance of being open and honest. Being open and honest with patients and those close to them is always the right thing to do and is often referred to as the duty of candour. We have …
Leaflet
Did you know? Insights into medication errors
The analysis held within this leaflet only focuses on closed claims that have been settled with damages paid and concern an element of the medication process: prescribing, transcribing, dispensing, administering and monitoring.
Leaflet
Maternity medication errors
NHS Resolution received 55 claims relating to medication errors in maternity claims between 1st April 2015 and 31st March 2020. Out of these 55 claims, 22 were settled with damages paid, 13 without merit and 20 remain open. The analysis held within this leaflet only …
Faculty of Learning resource
Leaflet
Heparin and anticoagulants
From 1 April 2015 until 31 March 2020 NHS Resolution received 373 claims relating to heparin and anticoagulant medication errors. Out of these 373 claims, 104 were settled with damages paid, 114 without merit and 155 remain open. The total cost of closed claims is …
Insight report
Findings from clinical performance assessments
Practitioner Performance Advice undertakes a range of assessment services to assist in the resolution of performance concerns about doctors, dentists and pharmacists. Here we present the findings of 102 clinical performance assessments during financial years 2013/14 to 2019/20 to share important insights from this core …
Return proforma Baby Lifeline
Return proforma – Baby Lifeline 2 Return proforma – Baby Lifeline FOI 1
Factsheet
Factsheet 5 – trust and authority claims data 2020/21
This factsheet provides information about trust and health authority claims we handled in 2020/21.
