We hold one of the largest databases of healthcare related compensation claims in the world, complemented by data on practitioner performance concerns and the causes of contracting disputes in primary care. This is more than 25 years’ worth of data on concerns raised about NHS care.
We have a duty to use this information responsibly to drive positive change for patients and staff.
Our resources section is here to support the early resolution of contracting disputes, improvements in patient safety, a reduction in harm and a reduction in claims.
You can search for resources by topic (such as diabetes, general practice, emergency medicine, spinal infections, maternity), or by the type of resource you would like to view (such as report, video, presentation, animation).
If you would like any further information, please contact us via our contact webpages.
Insight report
Team reviews retrospective
NHS Resolution’s Practitioner Performance Advice service has developed its team reviews over the last five years. Where concerns relate to how members of a clinical team interact with each other, we can undertake a team review to: identify any barriers to resolving the issues which …
Case story
Case story: Neonatal hypoglycaemia
This case story is illustrative and is based on combined examples of real events. NHS Resolution is sharing the experiences of those involved to help prevent similar events happening to patients, families and staff in the future.
Faculty of Learning resource
Case story
Case story: Good practice in managing umbilical cord prolapse
This case story is based on real events and NHS Resolution is sharing the experience of those involved to help prevent a similar occurrence happening to patients, families and staff. As you read about this incident, please ask yourself: Could this happen in my organisation? …
Insight report
Bullying and harassment reported in our advice cases: an overview
It is a sad fact that bullying and harassment are reported to be prevalent issues within the health and social care sector. The 2019 NHS staff survey showed that 19% of staff have experienced bullying or harassment in the last year from colleagues. According to …
Video
Drafting and reviewing Terms of Reference for a formal investigation (under MHPS) – secondary care
This presentation has been designed to help you write good Terms of Reference or at the very least recognise a set of poor ones. We’ll tell you about: How to go about creating ‘good’ terms of reference How to avoid language that might bias the …
Factsheet
Factsheet 6 – Primary Care Appeals statistics 2020/21
This Factsheet provides statistical information on the various workstreams.
Insight report
Research into concerns raised by healthcare organisations about practitioners
Practitioner Performance Advice will be launching a new and important programme to share research and insights drawn from our work to support healthcare organisations in better understanding, managing and resolving concerns about doctors, dentists or pharmacists. Our initial work on this programme is already …
Case story
Delay in recognising placental abruption
This case story is illustrative based on real events and NHS Resolution is sharing the experience of those involved to help prevent a similar occurrence happening to patients, families and staff. As you read about this incident, please ask yourself: Could this happen in my …
Webinar
Early Notification Scheme and HSIB programme update – June 2021
NHS Resolution and the Healthcare Safety Investigation Branch (HSIB) recently led a collaborative webinar to update NHS maternity services on changes to the Early Notification Scheme and an update on the wider HSIB programme. The webinars were held across all seven regions of England – …
Webinar
Getting It Right First Time (GIRFT) Learning from Litigation Claims Webinar – 7 June 2021
In June 2021, a joint webinar was held between GIRFT and NHS Resolution to discuss the guidance and how it can be used in conjunction with 2021 data packs sent to trusts. You can see the full recording of the webinar below.
Factsheet
Practitioner Performance Advice casework during the Covid-19 pandemic
This text represents the position at time of writing – December 2020: Practitioner Performance Advice is a service delivered by NHS Resolution under the common purpose, to provide expertise to the NHS on understanding, managing and resolving concerns fairly, share learning for improvement and preserve …
Factsheet
Surgeons who are the subject of our cases
In March 2021, the Royal College of Surgeons (RCS) published An independent review on diversity and inclusion for the Royal College of Surgeons of England. Much of the report looks at diversity in relation to the structure of the RCS but it also explores issues …
Factsheet
Primary Care Appeals 2020-21 Case stories
In order to facilitate wider learning we highlight the following pharmacy related decisions (where indicated, the full decisions are available on our webpages)
Guide
Primary Care Appeals – approach to awarding interest
The purpose of this note is to set out the approach of Primary Care Appeals to the consideration of awarding interest including the guiding principles and process involved. The approach set out in this note is subject to review and evaluation.
Leaflet
Retained foreign object post procedure
From 1st April 2015 to 31st March 2020, NHS Resolution received 800 claims for incidents of retained foreign object post procedure. Out of these 800 claims, 454 were settled with damages paid , 193 without merit and 153 remain open.
Guidance note
Primary Care Appeals – termination of primary dental services contracts
This guidance note focuses on NHS Resolution’s determinations of applications for dispute resolution against dental termination notices. Its purpose is to provide guidance based on past decisions.
Guidance note
Primary Care Appeals – termination of primary medical services contracts
This guidance note focuses on NHS Resolution’s determinations of applications for dispute resolution against termination notices. Its purpose is to provide guidance based on past decisions
Webinar
Learning from claims: learning disabilities
Learning from claims: Learning disabilities from Bevan Brittan on Vimeo. This webinar from our learning from claims series focuses on learning disabilities. Justine Sharpe, one of our Safety and Learning Leads hosted this session, covering: Thematic trends we’ve observed in learning disability claims Valuable insights …
Guide
Local dispute resolution protocol for GP premises disputes
This document sets out principles of best practice and protocols which we will take into account when determining whether to accept a referral to it by a party to a dispute under the GMS Contracts Regulations or PMS Agreements Regulations.
Factsheet
Primary Care Appeals Dispute Outcomes 2015/20
This factsheet provides statistical information on Primary Care Appeals decisions covering 2015 to 2020.
