Practitioner performance assessments and a review of our professional support and remediation service

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Assessment service
When organisations have concerns about individual doctors, dentists or pharmacists, our assessment service can help to clarify and understand their performance and to provide a developmental and sound basis upon which to bring the case towards a resolution. Following a review of our assessment service completed in early 2019 we now offer two main assessment products:

Clinical performance assessment

  • To provide an independent view on the clinical performance of the practitioner, identifying both satisfactory practice and any areas of poor practice.
  • To provide information to assist the employing organisation in decisions about the next steps in their management of the case.
  • Using clinical assessors and focusing on the clinical practice of the practitioner using clinical record review, direct observation of practice and case-based assessment.

Behavioural assessment (either as a standalone component or alongside a clinical performance assessment)

  • To provide an independent view on the behavioural characteristics of the practitioner, including identifying any areas which require consideration.
  • The assessment is intended to provide information to assist the employing organisation in decisions about the next steps in their management of the case.
  • Using online psychometric questionnaires and the practitioner then attending an all-day interview with an occupational psychologist.

The assessment that we offer will be determined by the circumstances of the case and we can offer both in the same case where this will assist in advancing matters. We no longer duplicate procedures that are carried out locally and we have streamlined our assessment processes to provide a more efficient and timely service.

If you would like to know more about our assessment services then please visit Assessment or contact us on 020 7811 2600 or


Request for input into review of our Professional Support and Remediation Service

Our Professional Support and Remediation Service helps to develop formative developmental action plans for practitioners who enable them to deliver sustained safe and effective practice in their clinical role.

There are currently two types of action plan:

  • A remediation plan is normally requested when a healthcare organisation has concerns relating to gaps in a practitioner’s knowledge and skills, or attitudes and behaviours.
  • A return to work plan may be requested if a practitioner has been absent from practice for more than three months for reasons such as suspension, exclusion, maternity leave or other statutory leave, a career break or through ill health.  In these cases, practitioners may need a period of support or reskilling in a return to work/reintegration plan.

We are currently conducting a review of this service in order to ensure that it is fit for purpose and meets the needs of our customers. We are interested in hearing from current, former or potential users of this service to inform this review. If you would like to provide input then please contact and one of our team will get in touch with you.