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Archive for the ‘Claims Management service’ category

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Supporting the Covid-19 response and NHS staff working during the pandemic

In December, a joint letter from ourselves, NHS England and NHS Improvement, and the Department of Health and Social Care (DHSC), was sent to providers to outline the indemnity arrangements for the Covid-19 vaccination programme. The letter provided reassurance to healthcare professionals and others working …

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Re-launch of the third year of the maternity incentive scheme

The maternity incentive scheme supports the Maternity Safety Ambition by incentivising ten essential actions designed to improve the delivery of best practice in maternity and neonatal services. In light of Covid-19 pressures on the NHS and maternity services, the maternity incentive scheme Collaborative Advisory Group …

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Case of note: Collyer v. Mid Essex Hospital Services NHS Trust (High Court, 20/12/2019 – Judge Coe QC)

Introduction Mr Collyer, who had a history of laryngeal cancer, underwent a laryngectomy (surgical removal of the larynx) in February 2014. He has been free of cancer since then but has almost no movement in his tongue as a result of significant damage to both hypoglossal …

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General practice in focus

Since the launch of our general practice indemnity schemes in April 2019 and April 2020, we have been committed to supporting beneficiaries of these schemes, including through the sharing of learning from claims. To do this we continue to grow our digital resource offering. Our focus …

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New claims management coding to drive improvements in maternal and neonatal care

Marking the launch of the 20th international Group B Strep Awareness Month on 1 July, NHS Resolution has recently introduced a series of new learning codes to its claims management system to improve the identification of injuries suffered by babies in the neonatal period. The …

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NHS Resolution’s successful claims mediation service set to continue with award of new three-year contract

Following a rigorous and highly competitive retender process, NHS Resolution has announced the award of a new three-year contract to manage its successful and highly-regarded claims mediation service. Four providers have been contracted to deliver the service in partnership with the organisation; the Centre for …

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