NHS Resolution appoints new Director of Safety and Learning
NHS Resolution announces today, 28 July 2023, the appointment of Megan Bidder as the organisation’s new Director of Safety and Learning. Her appointment follows an open and rigorous recruitment process, which assessed candidates across a range of criteria, including their knowledge, experience and understanding of …
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Emergency Department Insights: Closing the loop: learning from harm
On 27 March 2023, NHS Resolution held an insights event, “Closing the loop: learning from harm” for the North West region at Manchester University NHS Foundation Trust. The focus was on learning from Emergency Department (ED) claims. The event was supported by the regional panel: …
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Launch of Just and learning culture charter
In April, we launched our Just and learning culture charter. This has been designed to help organisations in the health system take a fair, compassionate and consistent approach towards staff in relation to incidents and errors. It is underpinned by a belief in the value …
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National Thrombosis Week 2023
It’s National Thrombosis Week and we’re supporting Thrombosis UK to raise awareness of venous thromboembolism (VTE). VTE is an umbrella term for deep vein thrombosis and pulmonary embolism. 1 in 20 people will have a VTE at some time in their life and this can …
Being fair 2 – improving organisational culture in the NHS
Being fair 2 aims to promote the value of a person-centred workplace that is compassionate, safe and fair. A just and learning culture is the balance of fairness, justice, learning – and taking responsibility for actions. It is not about seeking to blame the individuals …
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Learning from medication errors
Medication errors are any Patient Safety Incidents (PSI) where there has been an error in the process of prescribing, preparing, dispensing, and administering, monitoring or providing advice on medicines. Medication errors can occur at many steps in patient care, from ordering the medication to the time …
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Learning from venous thromboembolisms
From 1 April 2012 until 31 March 2022 we documented 687 closed claims relating to venous thromboembolism (VTE) injuries. Of these, 411 claims were settled with damages paid costing the NHS over £23 million. VTE is an umbrella term for deep vein thrombosis and pulmonary …
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NHS Resolution outlines its primary care offer
The launch of our state-backed general practice indemnity schemes in April 2019 and 2020 means that NHS Resolution offers support and insights to those working in primary care, from across all of our four service areas: Claims Management, Practitioner Performance Advice, Primary Care Appeals and …
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