Customer survey 2020
The results of our 2020 customer survey have been extremely positive, with 72 per cent of customers stating they were happy with the services we provide – another year-on-year increase overall. Some 96 per cent of Practitioner Performance Advice customers were satisfied with the service …
NHS Resolution’s Annual report and accounts 2019/20
NHS Resolution’s Annual report and accounts reports on the first year of a new indemnity scheme for General Practice (CNSGP), bringing information on clinical negligence claims against the NHS in England under one roof for the first time. The report also describes the rapid launch …
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NHS Resolution launches new indemnity scheme to support NHS coronavirus response
A new scheme has been launched by NHS Resolution to meet liabilities arising from the special healthcare arrangements being put in place in response to the coronavirus pandemic. The scheme, which will be known as the Clinical Negligence Scheme for Coronavirus (CNSC), has been designed …
COVID-19 and business continuity
As the country continues to deal with the Coronavirus (COVID-19) outbreak, NHS Resolution has been closely following government guidance and putting in place business contingency plans that ensure the safety and wellbeing of our workforce whilst also enabling us to continue to serve the NHS …
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Learning from avoidable brain injuries at birth
NHS Resolution has reported on the first year of its innovative scheme to drive improvements in maternity and neonatal services and to ensure that families are better supported whose babies suffer rare, but tragic, avoidable brain injuries at birth. The Early Notification scheme progress report: …
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Core system review update
We are currently undertaking a review of our IT core system, extranet and digital capabilities to ensure that they are fit for purpose in the long term. This work will help us best understand what we need from our systems to support our staff in …
Clinical negligence numbers steady, but rising costs remain a concern
Our Annual report and accounts 2018/19 published today shows the number of clinical negligence claims has remained relatively steady, despite rising activity in the NHS. Overall, claims are falling as a proportion of the number of treatment episodes. However the report highlights the concern around …
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New guidance calls on NHS to embed a learning and just culture to support staff, patients and carers
Challenging the NHS’ workplace culture is key to improving patient safety says NHS Resolution in their latest guidance. Being fair: supporting a just and learning culture for staff and patients following incidents in the NHS highlights the need for the NHS to involve users of …
