See important information in relation to COVID-19 and our services here

New resources to support general practice

Date published:

Since we extended our services to include general practice indemnity eighteen months ago, we have developed our primary care resources to sit alongside our clinical negligence schemes. These now include: podcasts, videos and Covid-19 guidance to help support beneficiaries of our schemes.

As part of our commitment to supporting the primary care sector, we’ve recently developed a range of resources specifically aimed at the wider general practice workforce to sit alongside our existing General Practice Indemnity schemes documentation and FAQs.

As part of our expanded digital offering, we’ve released the first two podcasts in our new general practice indemnity series: Understanding the Clinical Negligence Scheme for General Practice and Handling claims under the Clinical Negligence Scheme for General Practice. These, respectively, introduce CNSGP and examine the practicalities of notifying a claim and the importance of saying sorry.

Over the coming weeks we will be launching a series of 8-minute videos aimed at supporting general practice by sharing learning from claims, the first of which focuses on medical record keeping.  The videos are specifically designed to equip general practice staff with the tools required to reduce the number of claims that are currently generated across primary care and explore common pitfalls including medical record keeping.

Given the recent Covid-19 pandemic, we’ve also created a Covid-19 guidance for general practice document designed to support the beneficiaries of our schemes during this time. The document provides information on how general practice indemnity cover and claims processes are being managed during pandemic working arrangements.

Additional resources, including further podcasts, videos, animations and webinars, are planned. This is in recognition of the busy working lives of practitioners and other general practice professionals. The mix of media will provide easily accessible resources to be consumed on the go and shared with colleagues.