We will soon be launching our new three-year strategy. We are eager to ensure that our new strategy builds on the successes that we’ve had over the course of the last five years and reflects the environment you’re working in now.
We have four intended strategic priorities, subject to final approval:
1. Delivering fair resolution
Our Advice, Appeals and Claims Management services will focus on achieving fair and timely dispute resolution, keeping patients and healthcare staff out of formal processes, where possible, so as to minimise distress and cost.
2. Sharing data and insights as a catalyst for improvement
Ensuring that our unique datasets help derive usable insights that benefit patients and the healthcare system.
3. Collaborating to improve maternity outcomes
We will build on our reputation as a trusted partner in the maternity healthcare system, bringing together key parties to see what more can be done to improve maternity outcomes.
4. Investing in our people to transform our business.
The NHS is about to undergo a major restructuring while continuing to respond to/recover from the pandemic. We plan to evolve alongside it and have initiated change programmes to invest in our services, systems and people including development of our claims management service and upgrading our core IT systems.