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Covid-19 pharmacy payments appeals

Date published:

Following discussions between the Department of Health and Social Care and NHS Resolution’s Primary Care Appeals service, NHS Resolution has delegated authority to handle appeals relating to Covid-19 pharmacy payments with effect from 1 April 2022. (See: Part XVIIID of the Drug Tariff.)

Community Pharmacy contractors were able to request payment of additional costs due to Covid-19 incurred between 1 March 2020 and 31 March 2021 for the delivery of NHS pharmaceutical services. There were four categories of costs:

  • additional staff costs due to Covid-19 (for backfilling staff or to deal with increased demand);
  • additional costs incurred to make premises Covid-19 secure;
  • additional IT and communication costs to support remote working and virtual patient contacts; and
  • closures up to 14 days for infection control purposes notified to NHSE&I.

If payments were refused, paid in part, or there is a recovery of a previous payment underway, and when all other avenues of review are exhausted, a final right of appeal exists. To submit such an appeal, at the appropriate time, an email should be sent to: nhsr.appeals@nhs.net

If you would like more information, please do get in touch with:

Jonathan Haley, Head of Operations – Appeals: jonathan.haley@nhs.net ; or

Sanjay Sekhri, Deputy Director of Advice and Appeals: sanjay.sekhri@nhs.net