We have made our 2022 claims scorecards available to our members and have supported this with an email on Tuesday 30 August 2022, outlining the information they contain and how they can be used to analyse the impact of recent claims for compensation. Our scorecard is a unique, interactive tool in an excel format to assist NHS trusts and their clinical teams with an analysis of their organisation’s clinical and non-clinical claims.
The scorecard allows the user to view both clinical and non-clinical claims by type and cost, and, specifically for clinical claims to review the associated specialty/cause. We know from feedback that the scorecard has been a valuable improvement tool to enable trusts to understand their claims profile.
As with the 2021 scorecard, this year’s edition allows individual specialities to be isolated to view their trends and claims. This also makes it easier to share relevant information with clinicians within specific specialities. For the priority areas of Obstetrics and Emergency Medicine these speciality views have been ready-created for convenience. If you are a member, you can obtain more information on creating speciality views from scorecards by contacting our Safety and Learning team via nhsr.safety@nhs.net.
Scorecards are only available via a dedicated page on NHS Resolution’s extranet. This ensures that each member can:
- access only their own scorecards via their existing extranet login credentials; and
- authorise who in their organisation may access the scorecards via the extranet.
We suggest that NHS trusts check that all staff members who need access to our extranet have current passwords and recommend that they should include, where appropriate:
- Chief executive;
- Director of finance;
- Director of nursing;
- Medical director;
- Head of legal department; and
- Claims team.
Please contact our IT Service Desk to request a new or replacement password to access the extranet, if required via: nhsr.servicedesk@nhs.net.
We have produced a short animation video which explains how scorecards can be used to support organisation’s clinical governance and quality assurance processes. This can be found on our extranet.
