NHS Resolution shares learning with international partners

Date published:

On 14 April, NHS Resolution met with representatives from the Canadian Medical Protective Association (CMPA) to share learning and insights across jurisdictions and to discuss opportunities to support each other through ongoing dialogue. This was followed by a meeting on 25 May with a delegation from the Singapore Ministry of Health, who were in the country meeting key NHS and health system representatives to share best practice and learning.

Both meetings are part of our commitment to ‘continue to work with other UK and international partners in learning from and sharing best practice with other jurisdictions to ensure we are delivering the most effective claims management processes’, as outlined in our 2023/24 business plan. Moreover, they are directly linked to the priorities outlined in our three-year strategy: Advise, Resolve and Learn: Our Strategy to 2025.

The CMPA is a medical defence organisation for Canadian physicians. It assists physicians with medico-legal issues, enhances patient safety, and compensates patients harmed by negligent care (or fault in Québec).

In our meeting with CMPA, we shared challenges around the importance of delivering efficient services to increasingly pressured systems. The public debate on legal reform was also covered. There was an acknowledgment from NHS Resolution and the CMPA of the impact the claims process has on clinicians in both England and Canada. Support available, at both an organisational and national level, was therefore also discussed.

As part of our strategic priority to share data and insights as a catalyst for improvement,  NHS Resolution is committed to ongoing discussions with the CMPA and other international partners to provide support and improvement through learning. Such shared learning plays an important part in our commitment to ensuring that the most effective claims management processes are in place in England. In doing so, we aim to keep both patients and healthcare staff out of formal processes and to avoid unnecessary pain, distress and cost in every case. This is also in line with our strategic priority to deliver fair resolution.