Primary Care Appeals successfully engages with ICBs to improve local decision making
Primary Care Appeals is meeting its priority to engage effectively with integrated care boards to improve local decision making. In November 2024, the Head of Appeals and the Appeals service’s Technical Case Manager delivered a session to the Pharmaceutical Services Regulations Committee of the South …
Case of Note: LN v. Blackpool Teaching Hospitals NHS Foundation Trust (High Court, 21 June 2024: Judge Pearce)
Introduction The claimant (LN) and his mother (MC) are subject to an anonymity order by the judge and are therefore referred to by these initials throughout. Summary The trust admitted breach of duty in managing MC’s labour through administration of syntocinon, a drug used to …
NHS Resolution updated complaints policy
This month we launched an updated complaints policy aligned with the UK Central Government Complaint Standards. The updated policy supports priority 1 of our strategy – deliver fair resolution. The key change is a simplified two-stage process, replacing the distinction between informal and formal complaints. …
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NHS Resolution appoints new Chief Financial Officer
NHS Resolution has announced the appointment of Sara Pollock as its new Chief Financial Officer (CFO), effective March 31, 2025. Sara succeeds Joanne Evans, who will retire in April after serving nearly a decade with the organisation. Sara brings 20 years of extensive financial leadership …
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New Insights: Trends from Practitioner Performance Advice’s support of the management of exclusions in England
Our Practitioner Performance Advice service (Advice) has published its latest Insights paper: Trends from Practitioner Performance Advice’s support of the management of exclusions in England. This annual publication represents our commitment to provide guidance to inform decisions around exclusion. Key headlines: While the number of …
NHS Resolution welcomes Chair’s re-appointment and appointment of Tom Spender as Non-Executive Director
NHS Resolution is pleased to announce the re-appointment of Sally Cheshire CBE as Chair, and the appointment of Tom Spender as Non-Executive Director, following approval by the Secretary of State for Health and Social Care. Sally has been our Chair since September 2022 and …
New Resources for case management: Principles and Framework for Fairness and Proportionality
Our Practitioner Performance Advice service (Advice) has published new resources which aim to support fair and proportionate approaches to the analysis of concerns about a practitioner’s performance. This includes a framework to support employers developed in collaboration with NHS England, with an accompanying Insights paper …
Major award for NHS Resolution lawyer
Sangita Bodalia, Head of Early Notification (Legal) at NHS Resolution, has won the Civil Lawyer Award at the Asian Legal Awards 2024 on 30 November. Sangita was nominated due to her work with her colleagues and healthcare partners to drive forward the Early Notification Scheme …
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