Being fair 2 – improving organisational culture in the NHS
Being fair 2 aims to promote the value of a person-centred workplace that is compassionate, safe and fair. A just and learning culture is the balance of fairness, justice, learning – and taking responsibility for actions. It is not about seeking to blame the individuals …
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Learning from medication errors
Medication errors are any Patient Safety Incidents (PSI) where there has been an error in the process of prescribing, preparing, dispensing, and administering, monitoring or providing advice on medicines. Medication errors can occur at many steps in patient care, from ordering the medication to the time …
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Learning from venous thromboembolisms
From 1 April 2012 until 31 March 2022 we documented 687 closed claims relating to venous thromboembolism (VTE) injuries. Of these, 411 claims were settled with damages paid costing the NHS over £23 million. VTE is an umbrella term for deep vein thrombosis and pulmonary …
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NHS Resolution outlines its primary care offer
The launch of our state-backed general practice indemnity schemes in April 2019 and 2020 means that NHS Resolution offers support and insights to those working in primary care, from across all of our four service areas: Claims Management, Practitioner Performance Advice, Primary Care Appeals and …
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Our part in collaborating to improve maternity care
One of NHS Resolution’s four key strategic priorities to 2025 is to collaborate to improve maternity outcomes. Our aim is to bring together key parties to see what more can be done to support the government’s maternity safety ambition to halve rates of stillbirth, neonatal …
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The Being Fair report, three years on
NHS Resolution’s Being fair report aims to promote a just and learning culture when things go wrong in the NHS. A just and learning culture is the balance of fairness, justice, learning, and taking responsibility for actions. It is not about seeking to blame the …
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Collaborating to improve maternity care: NHS Resolution hosts national maternity conference
NHS Resolution is welcoming clinical professionals from maternity teams across England to its free, face-to-face maternity conference next Monday. Bringing the unique lens of compensation claims to maternity safety the conference builds on NHS Resolution’s work as a national indemnity body working closely with trusts …
Promoting a just and fair culture
In the 2020 NHS staff survey, 65.6% of NHS staff said they felt safe to speak up about concerns in their organisation, but in 2021, that number had decreased to 62%. The importance of promoting a just and fair working culture and making people feel …
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