Alan’s story – Saying sorry
Supporting patients and their families following an incident. We have also published further material on this topic to accompany this video.
Alan’s story – Supporting material
This presentation is an accompaniment to the video: Alan’s story – Saying sorry
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Behavioural insights into patient motivation to make a claim for clinical negligence
NHS Resolution has published research on the factors which lead patients to consider a claim for compensation when something goes wrong in their healthcare. Undertaken in partnership with The Behavioural Insights Team (BIT), the research considered the experience reported by 728 patients who agreed to …
Saying sorry
Saying sorry meaningfully when things go wrong is vital for everyone involved in an incident, including the patient, their family, carers, and the staff that care for them. This leaflet is part of our work on duty of candour.
