Supporting general practice – Medical record keeping
This video outlines the key components of good medical record keeping and highlights common mistakes to avoid. It is part of a series of videos aimed at supporting general practice by sharing learning from claims. Other videos in the series will appear here in the coming …
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Supporting general practice – Administrative errors
This video looks at common administrative errors in general practice that give rise to claims. Steps that can be taken within practices to mitigate the risk of these errors are highlighted. It is part of a series of videos aimed at supporting general practice by …
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Supporting general practice – Consent
This video looks at the criteria that need to be met in order for patient consent to be legally valid. Advice is provided on how to ensure practitioners obtain legally valid consent. It is part of a series of videos aimed at supporting general practice …
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Supporting general practice – What to do if you receive a complaint or a claim
This video outlines what you should do if you receive a complaint or claim. You are taken through each step in a range of situations, including receiving a letter of complaint or a request for records and court proceedings. It is part of a series …
Supporting general practice – Common pitfalls
This video looks at three diseases where GPs often miss the diagnostic signs resulting in late referrals: cauda equina, colorectal cancer and subarachnoid haemorrhage. Clinical symptoms to be aware of in these diseases are highlighted. It is part of a series of videos aimed at …
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Read the Being Fair report
Being fair sets out the rationale and discussions for organisations adopting a more reflective approach to learning from incidents and supporting staff.
Read Being fair
A just and learning culture is the balance of fairness, justice, learning – and taking responsibility for actions. It is not about seeking to blame the individuals involved when care in the NHS goes wrong. This leaflet contains advice on supporting a just and learning culture for staff and patients following incidents in the NHS.
Insights from 10 years of supporting the management of exclusions in England
Overview NHS Resolution’s Practitioner Performance Advice service has a unique perspective on exclusions of doctors and dentists within the NHS. NHS organisations are expected to seek advice from the Practitioner Performance Advice service when considering a formal exclusion and if an exclusion extends beyond 12 …
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