Primary Care Appeals – approach to awarding interest
The purpose of this note is to set out the approach of Primary Care Appeals to the consideration of awarding interest including the guiding principles and process involved. The approach set out in this note is subject to review and evaluation.
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Local dispute resolution protocol for GP premises disputes
This document sets out principles of best practice and protocols which we will take into account when determining whether to accept a referral to it by a party to a dispute under the GMS Contracts Regulations or PMS Agreements Regulations.
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Professional Support and Remediation plans: guidance and resources for clinical supervisors
Clinical supervisors provide guidance and support to practitioners during an action plan. This guide provides information and resources to support the process of clinical supervision, from considerations around the appointment of a supervisor through to the completion of an action plan.
Read inquests: a guide for health providers
Attending a Coroner’s court to give evidence can be worrying if this is something you have never done before, or if you have previously had a challenging experience. NHS Resolution has produced a guide to help prepare staff called to give evidence at an inquest.
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NHS Resolution Annual report and accounts 2018/19 – Costs briefing
This is a short briefing on understanding our provision for claims management.
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How to conduct a local performance investigation
This publication provides guidance for healthcare organisations about conducting local investigations into a practitioner’s performance or conduct. Please note: A lot of the content is out of date and there is no reference to the Responsible Officer role. However, we are making this available (until …
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Back on track: a good practice guide
This publication sets out how our Practitioner Performance Advice approaches work with practitioners for whom further training is required to resolve concerns about their practice and/or behaviours. Please note: A lot of the content is out of date, particularly the descriptions of NHS and primary …
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Information for NHS trusts on the respective roles of the Parliamentary and Health Service Ombudsman and NHS Resolution
This document is for NHS trusts in England, particularly those staff who manage complaints and/or compensation claims raised against their trust.
