Watch Alan’s story – Saying sorry
This video tells Alan’s story of an incident in a hospital and the valuable response from staff.
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Read Alan’s story – Supporting material
This presentation accompanies the video: Alan’s story – Saying sorry.
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Watch an introduction to Nadine’s story (part one)
Tim Shurlock, NHS Resolution, shares an introduction to consent claims and Nadine’s landmark ruling on consent.
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Watch consent – legal context
Health Lawyer Ian Long provides legal context on the theme of consent.
Watch Nadine’s story – consent (part two)
Nadine Montgomery presents her story that led to the landmark ruling on consent (Montgomery v Lanarkshire Health Board [2015]).
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Preventing surgical burns
From 1 April 2009 to 31 March 2019, NHS Resolution were notified of 631 clinical negligence claims relating to surgical burns to patients. Out of these 631 claims, 459 were settled, 58 were unmeritorious and 114 are still open. This has led to NHS Resolution …
Supporting general practice – Medical record keeping
This video outlines the key components of good medical record keeping and highlights common mistakes to avoid. It is part of a series of videos aimed at supporting general practice by sharing learning from claims. Other videos in the series will appear here in the coming …
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Behavioural insights into patient motivation to make a claim for clinical negligence
NHS Resolution has published research on the factors which lead patients to consider a claim for compensation when something goes wrong in their healthcare. Undertaken in partnership with The Behavioural Insights Team (BIT), the research considered the experience reported by 728 patients who agreed to …
