Duty of candour animation
Our duty of candour animation offers guidance on the importance of being open and honest. Being open and honest with patients and those close to them is always the right thing to do and is often referred to as the duty of candour. We have …
Advice for those in General Practice – 80 years
This video features three GPs, with a combined 80 years’ experience between them, providing advice on managing clinical risk in general practice. Its focus is threefold. It: looks at the most common reasons for patients coming to harm in general practice; advises GPs on how …
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Drafting and Reviewing Terms of Reference for a formal investigation (under MHPS)
This presentation has been designed to help you write good Terms of Reference or at the very least recognise a set of poor ones. We’ll tell you about: How to go about creating ‘good’ terms of reference How to avoid language that might bias the …
Watch Alan’s story – Saying sorry
This video tells Alan’s story of an incident in a hospital and the valuable response from staff.
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Watch an introduction to Nadine’s story (part one)
Tim Shurlock, NHS Resolution, shares an introduction to consent claims and Nadine’s landmark ruling on consent.
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Watch consent – legal context
Health Lawyer Ian Long provides legal context on the theme of consent.
Watch Nadine’s story – consent (part two)
Nadine Montgomery presents her story that led to the landmark ruling on consent (Montgomery v Lanarkshire Health Board [2015]).
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Supporting general practice – Medical record keeping
This video outlines the key components of good medical record keeping and highlights common mistakes to avoid. It is part of a series of videos aimed at supporting general practice by sharing learning from claims. Other videos in the series will appear here in the coming …
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