Learning from Emergency Medicine compensation claims
NHS Resolution has today published a set of three reports which explore clinical issues that contribute to compensation claims within Emergency Departments. Emergency Departments (ED) in England provide a high-quality service to patients under challenging circumstances. It is understanding how claims can provide unique learning …
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NHS Resolution migrates to NHSmail
Niamh McKenna, NHS Resolution’s Chief Information Officer, discusses the benefits of the organisation moving to NHSmail, a key aspect of its digital transformation journey. Working at the crossroads of the health and justice systems, NHS Resolution fulfils a unique and vital role, driving improvements in …
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Recovery of payments ruling – implications for pharmacies
In a recent case handled by our Primary Care Appeals service, a pharmacy had appealed against the decision of NHS England and NHS Improvement (NHSEI) to recover out of pocket expenses relating to the dispensing of medicines. The pharmacy had claimed that NHSEI were stopped …
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Virtual learning forums in March 2022
Join our March 2022 virtual learning forums, organised by our Safety and Learning service in partnership with other health system providers. 1. Thursday 3 March 2022, 12.30-1.30: Virtual learning forum hosted by NHS Resolution and GIRFT Our Safety and Learning team is hosting virtual learning …
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GPs at risk of losing payments over late submission
Primary Care Appeals has recently determined a number of disputes between general practices and NHS England and NHS Improvement (NHSEI) where the practices had claimed that the demands placed upon them by the Covid-19 vaccination programme had meant that they had failed to submit on …
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Cases of note: Paul v. Royal Wolverhampton NHS Trust; Polmear v. Royal Cornwall Hospital NHS Trust; Purchase v. Ahmed (Court of Appeal 13 January 2022)
These three cases were heard together by the court. All involved “secondary victims”, in other words people who were not directly subject to the alleged negligence, but either witnessed a shocking event or came upon it in its immediate aftermath. Those directly affected are known …
The benefits of alternative dispute resolution
We are committed to using all forms of dispute resolution to avoid formal court proceedings and in December 2016 launched our first mediation service. This employs third party mediation providers to help claimants and NHS trusts reach fair resolution. Our Head of Dispute Resolution and …
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An early look at the NHS Resolution Strategy 2022-25
We will soon be launching our new three-year strategy. We are eager to ensure that our new strategy builds on the successes that we’ve had over the course of the last five years and reflects the environment you’re working in now. We have four intended …
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