Who we are and what we do
We are part of the NHS, operating as an arm’s-length body of the Department of Health and Social Care (DHSC), tasked with: 30 years of progress The timeline below charts key moments and milestones from the past three decades.
Our priorities for 2026/27
We will continue to focus on the efficient delivery of our core services to a high standard. In parallel we will drive forward necessary and planned changes and improvements to our services and how we operate, to ensure we are keeping pace with wider changes …
Our governance
Governance framework and structures We report on the organisation’s performance to the NHS Resolution Board and to the DHSC on a regular basis in accordance with our Framework Agreement with the DHSC. Our Chief Executive, as NHS Resolution’s Accounting Officer, and the NHS Resolution Board …
Our performance
We review our performance metrics annually to ensure they continue to reflect our strategic priorities and the external environment. These metrics are monitored through our internal performance framework, including bimonthly performance reporting to NHS Resolution’s Board, as well as through quarterly accountability meetings with DHSC …
Our people
We will always consider our people to be our most important asset. As set out in Year 2 of our People Plan, our primary focus will be the ongoing growth and development of our staff to ensure they are adequately supported and equipped to deliver …
Our resources
This section sets out our revenue funding streams and planned expenditure against them. The relative size of the various schemes we operate are shown in the graphs and highlight the scale of the Clinical Negligence Scheme for Trusts (CNST) relative to our other activities. NHS Resolution …
Annex A: Key performance indicators as reported to DHSC
Table 5: Key performance indicators as reported to DHSC (Fair resolution) No Annual KPI Area 23/24Actual Target 24/25Actual Target 25/26Actual (Q3) Target 26/27Target 1 Time to resolution from claims decision to agreement of damages6 Claims Management 397 401 417 401 526 417 619 2 Reduction …
Read more [Continue reading] Annex A: Key performance indicators as reported to DHSC
