This case story is fictional but based on real events and lessons learnt through cases referred to NHS Resolution’s Early Notification scheme. We are sharing the experience to improve the quality of care provided to all patients, families and staff.
Nadine Montgomery presents her story that led to the landmark ruling on consent (Montgomery v Lanarkshire Health Board ). We have produced a short introduction to this video and also a video on the legal context of consent.
This video looks at three diseases where GPs often miss the diagnostic signs resulting in late referrals: cauda equina, colorectal cancer and subarachnoid haemorrhage. Clinical symptoms to be aware of in these diseases are highlighted. It is part of a series of videos aimed at …
Information for NHS trusts on the respective roles of the Parliamentary and Health Service Ombudsman and NHS Resolution
This document is for NHS trusts in England, particularly those staff who manage complaints and/or compensation claims raised against their trust.
NHS Resolution response to the consultation on the Framework for Involving Patients in Patient Safety
This is NHS Resolution’s response to the consultation on the proposed Framework for involving patients in patient safety from NHS Improvement. A key part of the NHS Patient Safety Strategy published in July 2019, is the introduction of a framework for Patient Safety Partners to provide …
This case story is based on real events and NHS Resolution is sharing the experience of those involved to help prevent a similar occurrence happening to patients, families and staff.